On Saturday, I bought my daughter a new pair of Clarks' shoes from an outlet store. I had her feet measured and they came up a 4 and a half F. (Her shoes had been a 3 and a half so I did feel 'bad mummy' for her feet having gone up a whole size?).
I put a few pairs on her and they all seemed fine so we (I) picked a pink pair with a cross over strap.
They seemed ok on Sunday but yesterday her childminder complained that they kept coming off- she said it really wasn't Moo puling them off, they just "flipped off". This morning as Moo was walking to her CM's door, a shoe just came off as she walked. They are velcro but I had done them up tight and she hadn't been pulling at them. When I picked her up today, her CM said (in a jokey but serious way) that Moo wasn't to come wearing them tomorrow as she'd nearly lost them in town 3 times and they just kept coming off when Moo was walking. She said I needed to take them back as they were just not good enough shoes for Moo. I do think she is right - especially as we have a worry about Moo's balance as it is, she falls over very easily.
The WWYD is that I know shoe shops can be right sh1tty about taking shoes back especially as they have been worn outside so they won't be able to resell. Am I within my rights to demand a refund or a different pair of shoes? Clarks kind of have us over a barrel in Ashford as they are the only retailer that do fitted children's shoes. Gaaah. I never had these problems with Alex and Start Rite shoes!
