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Beginner April 2012

Update on dress situ

gheko, 15 March, 2012 at 21:50

Posted on Planning 35

At the moment the situation is that the replacement dress is supposedly arriving on the 4th April, two days before we leave for our destination of our wedding. The original date we were given was next week. They are refusing a refund even though Trading Standards say we are entitled to one for...

At the moment the situation is that the replacement dress is supposedly arriving on the 4th April, two days before we leave for our destination of our wedding. The original date we were given was next week.

They are refusing a refund even though Trading Standards say we are entitled to one for faulty goods and the inability to deliver on a satisfactory date for BOTH parties.

They are asking me to trust them with two days clearance time after the mess that dress came in. The date has already been changed once.

I am fuming! They have ruined the build up to my wedding!!!!

35 replies

  • D
    Beginner August 2013
    debs35 ·
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    WSS! take them to the small claims court and a trip to C.A. hoope you get them to give you a refund x

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  • G
    Beginner April 2012
    gheko ·
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    Letters have been sent by recorded delivery so they have a week to respond before I act further. I will continue to phone them everyday.

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  • looneysh
    Beginner May 2012
    looneysh ·
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    There wouldn't be any point in naming and shaming on here. The very same company was bad mouthed on this forum a few months ago and the person who posted the complaint had their account closed and the whole post was removed. The post was originally a very happy "whos got there dress from here" kinda post that had been going for a few months, then one lady who had a bad experience and posted saying she found there customer service awful. a rep from the co. then came on commented...a couple of days later it was pulled completely. I only know this because I PM'd the lady with HQ details and she replied telling me this.....and sure enough, I was getting the email alerts but when i tried to search for the post on hereiher comments were missing and then eventually the whole thread disappeared.

    They advertise on here and don't want the bad publicity....

    A private message may be more appropriate....

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  • G
    Beginner April 2012
    gheko ·
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    Am not going to name them on here. Perhaps if they dealt with their customers in a more satisfactory manner they wouldnt need to share their bad experiences as there wouldnt be any.

    Good customer service wipes out any bad publicity.

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