Venue trouble

If you were never shown a contract or any T's & C's I don't think they can do anything.

Have you checked all your emails and correspondence just in case?

Thanks for your quick reply! All we have was a little invoice from when we paid the deposit. Nothing on that and no emails. Plus there's nothing on their website. Hoping they don't take it further.

Unless you have signed a contract then I doubt they can do anything.

That's what I hoped, but couldn't help having a little wobble about it. First thing that actually has the potential to go wrong throughout the whole process!

I don't think they realistically can.

Try and relax and enjoy the run up to your wedding

Ha, I'll try. Phew!! Thanks for helping to clear that one up.

If they try, just say you have consulted a solicitor and that due to never seeing or signing any contract or terms and conditions, you have been advised that you don't owe anything.

OK, I'll bear that in mind. You never know.

Hello!

can I ask whether the invoice for your deposit detailed any other payment details and whether you have ongoing eemail correspondence with them since the deposit payment?

only reason I ask is cos I just asked my boss (a partner in a law firm) and he said an implied contract could be established by actions of payment and acceptance of payment.

whether or not they can recover money for cancellation then depends on the reasonableness of the terms they are seeking to enforce.

PM me if you want to get into further detail, I hope it will all be fine but I wanted to mention what he said.

All the invoice says is basically that we'd paid £50 on September 29th last year. H2B hasn't even signed it. Doesn't have a date for when balance payment was due. They just said they'd call me closer to. No emails, texts, nothing until today.

You should be ok, but I still worry about the offer and acceptance that was made and the contract being formed when you paid the deposit and they accepted it, acknowledged by the invoice.

If I were you I'd call citizens advice then you know for sure. Without more details I can't be certain 100%.

I don't want to worry you I just wanted to give you my perspective on it. To be frank it'll probably just mean you lose your deposit.

That would be my thoughts.

Is it even written anywhere what date the deposit was for? As in wedding date, not the date you paid.

Yeah, it said for 16th March at the very bottom. Tbh, I'm not bothered about the deposit. It's a drop in the ocean with the rest of the money we've spent at this point! I'd be too embarrassed to go in and get it, even if they are wiling to give it back. There was absolutely no mention of how much notice we had to give them if we wanted to cancel, the man we met was basically just 'Put your card in here. here's your invoice. We'll be in touch. Bye' Maybe it's worth calling CAB in the meantime. Will have to discuss it with H2B when he gets home. Thank for all your advice guys. It's a tricky one, I know.

I honestly don't think you'll be liable for anything except the deposit (if that but can understand you not being bothered for £50).

We always harp on on here about brides making sure they have a contract with the venue to protect themselves as otherwise the venue can get away with price hikes etc. I see no reason why it wouldn't be the same the other way round - without a contract you can cancel with no liability.

What would they even bill for? You could say you were hiring the hall just to sit in it all day on your own with no food and drink!

If you were going to keep the original venue, it's pretty poor of them not to have contacted you until a week before anyway! I kinda think they've got to shoulder some of the blame here since they've displayed appalling customer service by not getting in touch ONCE to confirm all is okay, and leaving only a week to arrange the food(!)

Completely agree!

My first thought.

Waste no more time worrying about it.

Couldn't agree more! It's terrible service!

I never thought of it that way. But the 2 people I have spoken to weren't exactly the nicest and they're charging nearly twice what the new venue are and it's just not as nice. Hope I don't hear anymore from them. Feel so much better about it so thanks ladies!

Nothing helpful to add, other amazed you could book a venue for a deposit of £50! That's all!

My thoughts exactly! The chef wouldn't have even had time to order your food if you were getting married there next Saturday!! Sounds like they forgot you to be honest I wouldn't worry about being obligated to pay them anything further xx