was I rude?

I take the phone off the hook when my son is asleep - solves the problem quite well

If the phone ringing interupts your daughter's nap, can't you unplug the phone?

How do I take a digital phone off the hook? I will quite happily do that. I am so annoyed. LO is trying to drop her nap times as it is without having the phone ring to encourage it ☹️

'got done' for being rude. what on earth do you mean? ?

why can't they just call your H direct? on his mobile or at work?

tbh when i worked at a bank there was't the facility to 'put a note on the account' although it could all be different now.

To be honest I'd be pretty grumpy that they hadnt listened to your repeated requests too. And no I dont think you were rude, you merely explained the situation repeatedly, which seemed to be falling on deaf ears.

However, after waking her once, I'd have probably switched the phone off while your daughter was taking her nap though, that way they couldnt disturb her.

Good luck with your finances, think most people are finding things difficult at the moment.

Never mind the waking the baby bit, how do you mean you're worried you could get "done" for being rude? I've never heard of anyone getting done for being rude!

I wouldn't worry about it, I'm about to return to my old job as a manager in a bank call centre and we've heard a lot worse!

The system is awful, if you've overdue a payment on a credit card and the account is technically in collections, they'll call every day until you make a payment. If you've given them work and mobile numbers, they will also try and call those. It does seem like they will call until they get a hold of your H and everything is up to date.

I think you were very polite - you didn't swear did you?

Why can't they talk to each other?

gah.

well, certainly not after the age of ten or thereabouts...

Can they press charges? ? Was I abusive? I think I had asked nicely a few times and then let rip at them politely but now I am worried they will press charges...

KTC I am so strongly tempted to hand them his mobile number but he teaches all day so I dont think he'd answer anyway.

I don't think you'll get "done" by the rude police. However, if you're trying to get the bank to be leniant with you over your account handling, you might be better off being pleasant.

If your phone is digital, unplug the base unit.

? at them pressing charges. Are you for real?

That's the problem even thought we now have funds they clearly have not checked their records.

Thank you guys for your replies you've made me feel tonnes better. You know when you just say something without thinking and then think oh god what if they recorded that and now I am in serious trouble? ?

I am currently looking for FT work. I applied for another job within my office which is more hours and also have another thing going on. We cancelled Sky last night and even thought I need my gym memebership, got rid of that too. Maybe if I cancel the phone line that would be two birds one stone? ?

Hmmmm see I dont know why I am worrying at all, they didnt listen to me every day this week so why would they today? ?

Thanks for letting me know how to get rid of the phone I will do that now. ?

? Yes.

? ahh, WT you're brilliant - such a good value hitcher.

There are loads of ways to stop a digital phone ringing - the easiest I find is to take the batteries out the handset if you don't want to scrabble round finding the base unit plug.

Is anyone else wondering how you "let rip politely" ?

i will be honest, and possibly risk eternal expulsion from BT for this, but when i was a collector the 'my baybeh is asleep' line would have cut absolutely no ice with me. i had a job to do and a target to acheive, and it would have made as much impact as the 137 other excuses i'd heard that day for someone trying to get put of speaking to me.

pressing charges for roooooodness. ? please don't let them bring that law in. ?

You ask them to "please fuck off". ?

I used to work for a well-known insurance company and my favourite ever complaint / customer feedback was where someone had gone to the trouble of writing "wankers" on a piece of paper and posting it to us in Claims.

KTC thank god! rofl.

The thing is my H really is at work, how else do they expect him to pay them?

Janna the phone is now off - who knew it came with a very satisfactory off button ? Good value? Hmmmm, I make people laugh if nothing else ?

I must be the only person I know who is more polite when they lose their temper than when they talk normally....

Damn, I should have just gone with please *** off, why did I not think of that? ?

Somebody really wrote that on feedback? Wow.....

WT, it wasn't a feedback form as such. Someone had simply written "wankers" on a piece of paper and sent it to us. No name, no address, no policy number. Just "wankers".

Gutless.... and I'm guessing all you did was pass it office to office and laugh anyway?

Totally WSS. If it were me and I was trying to sort out financial difficulties I wouldn't care less when they rang - I'd be more pleased that they were bothering to ring at all and sort the issue out.

How have you got through 15 months of your childs life with out the phone going during nap times?