"We're sorry, but there's a problem..."

That really is bad. You assume when ordering from a UK company that the item is already in the UK! Bit sneaky of them doing it that way, meaning that they don't even place the order with whoever it is in New Delhi until they have your money.

Companies should really tell you before ordering how long items will take to be delivered (a bit like Next does). P!sses me right off too.

Luckily, all my Xmas presents have arrived. But I've ordered some stuff for my wedding 2 weeks ago and none of it has arrived! Have sent emails but nothing back yet! So I totally get how you're feeling.

I went back and checked - the item is still listed as 'dispatches from the UK' - you're right it's disgraceful! The other options for that item (on Amazon marketplace) were from the US - I'd rather pay the extra than wait and see if India's postal service will deliver.

Its not the company i am having a problem with but the courier they use they said they tried to deliver on saturday and they left a sorry you were out card hmmmm i was in all day saturday and no card e-mailed them guess what came through the letterbox monday the card so i rearranged delivery for tuesday waited in all day doorbell goes at half past one took me two secs to get to the door no one there carried on waiting nothing so arranged another delivery for thurs waited in all day again and again nothing getting rather peeved off now the thing is the item is in my town about a 10 min drive if that grrrrrrrrrrr

have you complained to them, won't they let you collect it?