Hi everyone
We have had to rebook our wedding for a second time due to Covid. It was originally April 2020, then changed to April 2021, now moving again to April 2022.
We had paid off the full cost of the wedding back in March which was somewhere in the region of £16,000 - the venue are currently holding this money.
We're a little bit uncomfortable with them holding this amount of our money until April 2022 and would much rather they cancelled, refunded us and allowed us to begin paying again as if it were a new wedding.
We're emailed them about it and I have had a missed call from them today, haven't had time to call back yet but I'm worried are going to be funny about it as they haven't just responded to the email saying it's fine.
Do you think this is a reasoable thing to ask a venue to do? We obviously don't want their business to struggle but they are a huge fancy venue and I get the feeling the owners of it are extremely wealthy, so I think it's unlikely they will "go under" if they refund us our money and just hold a normal deposit.
Has anyone had a similar issue? What did you do?
