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mixie

Bank refusing to reissue credit card - is this normal, these days?

mixie, 26 February, 2009 at 06:24 Posted on Off Topic Posts 0 4

H's credit card expired in December and the new card never arrived. When he queried it with the bank, he was told that due to a history of late payments, the bank would not be issuing him with a new card. This is a bit of a pain for us, as we do need a credit card for certain transactions - when hiring a car for our holidays back in the UK among other things.

The thing is, it's not like H really has made so many late payments. We certainly had some problems in the past, as we're expats and move a lot, to different countries, different houses within these countries and every time, we would have to write to the bank to confirm our new address. Inevitably addresses don't get changed on time, or correctly, bank cards go astray as do visa statements and this has led to the odd late payment in the past, especially pre-internet banking. But that is genuinely all it is, a few missed payments over the years, although I totally recognise this isn't actually the bank's fault, but H's. I'm sure the bank are well within their rights to refuse H a new credit card, but this is the umpteenth card he has had for this visa account and the odd late payment has never been a problem before.

it feels better to get that off my chest, but what I'm asking is this - Is this the norm these days? Are banks looking for excuses to take away your credit card? We're a bit stuffed, really, as my bank stopped issuing me a visa card years ago as they decided to stop sending cards abroad - I still have a visa account with this bank, but no actual card!

4 replies

Latest activity by barongreenback, 26 February, 2009 at 10:05
  • DiamondGirl
    DiamondGirl ·
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    Have you spoken to HSBC? They have an International arm that specialise in people who move about alot with work? They may be a bit more open minded.

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  • kjfc100
    Beginner August 2008
    kjfc100 ·
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    Unfortunately I think it is the norm. The moneysavingexpert forums have lots on this, and are worth a look. I have an Egg card and they wrote to me (and many other customers) last month to say that they were putting up my APR to an extortionate amount, and I could keep the card if I accepted this. If I didn't, I could keep the APR the same but would have to hand back the card, pay off the bill with the minimum amount each month and then close the account when it was paid. I have no history of late payments and have a good credit score. It's just the way banks are operating at the moment. They claim it's 'responsible lending', and tbh it probably is.

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  • Kekepania
    Beginner September 2006
    Kekepania ·
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    I also have an Egg card and no history of late payments with them (you can't really pay late when you set up a direct debit to pay them the same day each month!) and I received a letter last month to say that when my card expired at the end of March, they wouldn't be renewing it. It's not that much of a problem for me but I can understand that it will be for some people.

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  • mixie
    mixie ·
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    This is all good to know - it's not or just me (or rather my H), then. Diamond Girl, I'd forgotten about the HSBC, I must check out if they can do something for us. Thanks.

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  • barongreenback
    Beginner September 2004
    barongreenback ·
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    Egg are a massive bunch of mercenary cunts. They tried the same trick with me so I've moved my savings and household insurance elsewhere and closed both my card accounts. For some reason they upped Egg Money to some ridiculous rate (21.9% I think) but were quite content to leave my normal Egg card at 12.9% - makes an absolute mockery of their so called risk assessment. The even more stupid thing was that my limit on normal Egg card was about 3 times higher than Egg Money!

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