Getting very annoyed with these guys now. We've had trouble with our washing machine for months, and they've been out a couple of time but it's only ever been a temporary fix. A couple of weeks before Christmas our oven broke too, so we called them out to come and fix both. The first time they only sent someone for the washing machine, who claimed to have no knowledge of the requested job for the oven, and didn't fix the washer anyway. The second time, they sent two people - one for the washing machine and a gas engineer for the oven. Our oven is electric. The washing machine man didn't have the right parts so said we needed to book for him to come back. H rang them again and they were very apologetic, promised that all their electrical engineers could fix both appliances, and promised that they had put both jobs on the same ticket so that whoever came out next time would do both.
He's arrived today, and claims no knowledge of the oven job. He even showed me his computer thing which just said "washing machine," and he says he's fully booked all day and can't add on the extra job. H rang them again and they didn't seem very apologetic or bothered, just said "Oh, we'll rebook the oven job." He's already had to take 2 days off work, and it's just lucky that I'm on a scheduled day off today (I worked the weekend) otherwise it would be another day's leave down the drain. They can't send another person out today. It's been more than 6 weeks now with no oven and a barely functional washing machine. Bunch of muppets!
Sorely tempted to just find a local person to come out and try to fix it, but he Homecare is organised through our landlord, and I think he wants to keep everything under one company for now. Grrrrrrrr.
