I thought I would use this forum to share my experiences of Lesley Hatcher Bridal in Swindon. I have had terrible service and don't want another B2B to go through what I did.
I ordered my dress back in Aug2011 and the women who worked in the store were very lovely and helpful. I paid for my dress in full and was told it will be in the shop in March. March came and went and no address appeared so I rung the store to be told very gruffly on the phone by the manager that it will be in the store in May. Again May came and went and still no dress wedding is 18th Aug. So i called again to be told very rudely that he doesn't understand what the problem is and that I have plenty of time. I replied that I was only getting worried because I had been promised dates and the fact I live an hour away from the school and work as a teacher and cannot come down for fittings at the drop at a hat. Again the manager was extremely rude and said it would arrive next week. At no surprise it didn't arrive and again I called to be spoken to rudely again matched with lots of sighs that it will be in next week. That week went and my fiancee and I went into store to chase. We spoke to the manager again and was confronted with him shouting and ranting at us saying he was fed up of brides not understanding the buisness and panicking when they have no reason to. I explained by reasons again and was just met with sighs and tuts, I ended up leaving the store in tears.
To cut a long story short I have finally got my dress and have chosen not to put any more money their way for alterations and luckily have a neighbour who is willing to do this. I just wanted to warn anyone thinking of getting there dress from there to think again, after speaking to my neighbour who is a retired seamstress, I am informed that the manager/ owner is well known for his utter rudeness. I feel utterly disgusted with the way I have been treated and do not want anyone to go through what I have. For someone who claims to be in the buisness for 30 years clearly doesn't understand how important a wedding dress is.
