Cancelling a wedding supplier

Hi there,

Do you have a contract with this supplier? If you do, their terms should be set out there, and if you have any emails/written confirmation of promises made which have not been met, you may have grounds to cancel and receive a full refund, including deposit (depending on how much you have/have not received to date).

Not sure how much you have paid already, but if it's a substantial amount that you cannot afford to lose, maybe contact the citizen's advice bureau to see where you stand. Unless someone here can offer any further advice?

Hope you get it sorted

If you have a contact address it may be worth sending a letter by special delivery explaining that due to lack of contact you are considering cancelling your order and asking them to contact you by a set date. At least you will know if they have received the letter. Don't use recorded delivery though as the post man will still just push it through the letter box.

Usually the contract would stipulate a non refundable deposit or payment because they have assigned the staff already and it could be a cost of money on their part but it would be good to read the contract again and ask. good luck!

If they are not responding at all I think you should send a letter via registered post to say that due to breach of contract (non delivery of goods in agreed time) you are cancelling and require a full refund within 2 weeks.

Have you tried phoning? It might be that your emails are not getting through for some reason.

Do they have any social media channels? Check to see if these are active, and whether your supplier is updating them. You could try contacting them via these channels too.

i hope that you manage to get it sorted!