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Beginner May 2014

Cannot import guestlist excel spreadsheet

Soon2bMrsDepree, 17 of October of 2013 at 12:12 Posted on Feedback to Hitched 0 8

I am having trouble uploading my excel guestlist (saved as instructed - guestlist.xls). I have tried on both our mac and pc but it comes up with a spread sheet with a lot of blank cells then a huge cell with lots of symbols in it, when you press 'continue' it comes up with server error 500?? We have tried saving the document in multiple ways but nothing helps.

Anyone got any ideas?

8 replies

Latest activity by Garold, 26 of April of 2024 at 06:11
  • zoe@hitched
    Dedicated February 2016
    zoe@hitched ·
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    Hi Soon2bMrsDepree,

    Could you please email me - zoe.burke@hitched.co.uk - with details of which browser you're using (including the version if you know it) and a screen shot of what happens (if you have one).

    Edit - can you also send me the saved Excel file?

    I'll then be able pass the information on to our tech team.

    Zoe x

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  • S
    Beginner May 2014
    Soon2bMrsDepree ·
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    Hi,

    Email has been sent with screen grabs. Look forward to a response.

    thanks for your help.

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  • H
    Beginner April 2014
    HobbyMoo ·
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    Hi,

    Was anything ever resolved with this? We're Firefox 27.0.1 running on Ubuntu

    Thanks

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  • A
    Dedicated February 2021
    Aimee @ Hitched ·
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    Hi HobbyMoo

    Please can you email me at aimee@hitched.co.uk with more details about what problem you are having with the Guest Manager?

    Thanks!

    Aimee

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  • R
    Beginner July 2015
    relw87 ·
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    I am having the same trouble, tried Firefox and Google Chrome!

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  • A
    Dedicated February 2021
    Aimee @ Hitched ·
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    Hi relw87,

    I have emailed you your guest list back, let me know if this works ok for you!

    Thanks,
    Aimee

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  • Kiran
    Beginner August 2021 Oxfordshire
    Kiran ·
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    Hi, I am having the same problem. I have updated the spreadsheet not changed the format and it is not uploading on my page for some reason. Can you help please?

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  • N
    Beginner October 2024 Cumbria
    Natalie ·
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    I'm having trouble too, I click it to import it but it then puts me on import guests but doesn't show anything... Can I have some help please? Am i doing anything wrong.

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