Hi all,
We booked our florist over 18 months ago, following an initial consultation to discuss ideas and get a quote. Back then they said we'd go through everything properly nearer the time.
Wedding is now 6 weeks away so I got back in touch about booking an appointment to go over everything. They replied saying they're very busy with events so don't have many appointments and it may need to be a phone call, but gave one f2f appointment option which we actually could do, but we'll be quite short on time that day.
I'm left feeling a bit unvalued, like our wedding is 'just another event', that maybe they've taken on too many events (I can see they've been looking for new staff and freelancers to support), and we're now not going to get the personal service we wanted. Our original quote is for over £1,000 of flowers - surely we shouldn't feel bad at wanting a proper face-to-face meeting? I'm also conscious that our flowers could end up being done by a freelancer they've hired under pressure who won't necessarily create the same quality as the rest of their portfolio.
A friend recommended another florist who seems to offer a more personal service, and their wedding portfolio is excellent (probably better than our current florist). They've confirmed they have availability and gave reassurance that we can work together to plan exactly what flowers we want for our day, so I'm trying to decide whether to change supplier. Based on the T&Cs we'd just lose our deposit (£100).
My gut feeling is to switch but I do feel very stressed about the wedding at the moment and wonder if I'm over-reacting...
What would you do??
Thank you!
