Damaged sofa delivered - rights?

I actually work in these kind of complants for the Coop. You certainly do have rights. Decide what you want - new sofa? refund? r and put it in writing to the company. Under the sale of goods act they have to act. Explain to them the time scale they quoted is not acceptable and give them a certain lenght of time to act
Good luck

Take photographs of all of the damage to start with, so they can't try and say you caused it, even if you have it all on the paperwork.

My Mum is currently going through similar with Parker Knoll. She ordered the sofa, it took ages, and when it came through it was really poor workmanship (the buttons on the button back are all at pissed angles, and the fabric which has a horizontal like of pattern in it goes wokny across 2 out of 3 cushions, and they're got the nap running the wrong way on the arms).

She's waiting for a technician.

Good luck!

What does your original contract with them say?

I think I would have refused delivery TBH

My daughter had an expensive sofa from John Lewis that started to fall apart after 6 months (it was a replacement for another one that had done the same thing).

The assessor came round, agreed the fault and arranged a full refund. However, and this is the bit that matters to you - they agreed that she could keep the furniture until the new ones that they bought somewhere else were delivered. As it could take you months to get new ones, I suggest that you ask for the same type of deal.

I would speak to your local trading standards office as they were really great when we were in the same situation. They will tell you what procedure to follow as well as where you stand with regards to the law.

We put all this in writing to Harveys and we got a brand new sofa in the end.

I had an issue with my last suite from Reid. The leather was scored, there was a large scuff one sofa and on the other you could plainly see the marks from where another sofa had been sored on top of it.

They eventually sent out a technician who said that it could oly be patched up, that the scores and scuffs would still be there and Reid agreed a replacement. I was allowed to keep my own suite in the meantime.

Incidentally, when the replacement was delivered, the delivery men initially refused to take the old one back until I got quite insistent with them. They hadn't had any orders to lect the old one, and had I had anywhere to store it, I imagine I could have sold it on at some point.