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Ricky
Beginner March 2024 Hertfordshire

Earcandy live

Ricky, 21 November, 2022 at 17:19 Posted on Wedding Attire 0 13
Hi all on Friday we found out that earcandy has gone in to liquidation.

We had booked a band for our wedding and after spending 3 days finding the band we booked with earcandy was not the same band in the videos they advised and sent us.

I found this information out by the band we finally found we thought we book. That they have not worked with earcandy for 4 years and they would of send out a band that was not the ones we thought they were booked in.

13 replies

Latest activity by Suzanna, 4 April, 2023 at 23:47
  • L
    Beginner September 2023 Somerset
    Lucy ·
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    Hi - We also booked through earcandy for our wedding and we havent had any contact from the DJ we booked so not sure what to do now! Who did you email to resolve this? The enquiries email does not exist anymore and phone number does not work either. Thanks!

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  • Ricky
    Beginner March 2024 Hertfordshire
    Ricky ·
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    Hi the only email I have is this ***@************.**.** you will have to keep sending emails to Ben each day like I did before he replied also send your booking number over each time.
    You will get automatic email back but don't worry keep send a email each day it took me about 2 weeks to get the band we booked information.Also any money you have paid earcandy you will have to get this back and pay you dj separately now as that we have had to do with our band.
    Hope this helps you.









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  • Ricky
    Beginner March 2024 Hertfordshire
    Ricky ·
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    Hi the only email I have is this ben @ earcandylive co .uk you will have to keep sending emails to Ben each day like I did before he replied also send your booking number over each time.
    You will get automatic email back but don't worry keep send a email each day it took me about 2 weeks to get the band we booked information.Also any money you have paid earcandy you will have to get this back and pay you dj separately now as that we have had to do with our band.
    Hope this helps you.
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  • L
    Beginner September 2023 Somerset
    Lucy ·
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    Thank you for this info! Unfortunately the email for Ben and the enquiries email no longer exists. Do you have any other contact for Act Owners? Also how quickly did you get the money back from earcandy?

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  • Lauren
    Beginner May 2024 Cheshire
    Lauren ·
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    I managed to get in touch with my act owner who sent me this email. Neither are taking responsibility Smiley sad another email I've managed to find is ************************@*****.*** which I've emailed today. I just want back the money I've paid Smiley sad Earcandy live 1

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  • Lauren
    Beginner May 2024 Cheshire
    Lauren ·
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    Don't know why the email starred out, it's earcandylegacaycustomers @ gmail .com
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  • A
    Worcestershire
    Abbie ·
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    We have only just found this out as we needed to email them. Out wedding is in September and we booked the indie heads and have paid £600. We have received no information or emails about the company going bust. Does anyone know how I contact the band directly or how we get refunded?
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  • A
    Worcestershire
    Abbie ·
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    Having looked into the company I can see that the director Benjamin Rogers has set up a new company at the end of last year with a similar purpose
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  • L
    Beginner September 2023 Somerset
    Lucy ·
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    If you go onto your booking there should be an Act Owner and they will be responsible for your booking. We havent had any response from ours since their initial email so going to try ear candy legacy email. Our wedding is september too so hoping we get a response soon!
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  • Ricky
    Beginner March 2024 Hertfordshire
    Ricky ·
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    Ok can you tell me the new company and website
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  • L
    Beginner September 2023 Somerset
    Lucy ·
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    Hi All - has anyone had any more response from ear candy legacy or the act owners? They've gone silent on us so we are starting to look at other options as dont have any confidence that they will turn up.

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  • Ricky
    Beginner March 2024 Hertfordshire
    Ricky ·
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    We had a reply from them but the back up band they tried to give us was something from wish.com so when booked a new band with a different company
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  • Suzanna
    Beginner December 2026 Co Londonderry
    Suzanna ·
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    Thank you Smiley smile))

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