Having a nightmare and not sure what to do.
I have a very intricate enagement ring with a twisted band, it is extremely delicate, but I love it. I couldn't find a wedding ring anywhere that matched it so I have ended up paying to get one designed by a very reputable diamond and wedding ring specialist in South Wales.
After an initial issue with sizing they decided to size up my wedding and engagement ring free of charge. I returned today to find my wedding ring perfectly resized and it fit perfect. But my engagement ring was still to small. Upon further inspection I noticed that my wedding ring has 2 very subtle (but noticeable to the naked eye) holes in the metal on either side where the band twists due to the stretching process.
I am absolutely heartbroken, they have resized my engagement ring by stretching it, and didn't add any metal so they have deformed it and caused the metal to crack and create 2 holes. I have been reassured that they will resize it again with new metal and will fix the defects, but I'm worried that when I return to pick it up it will still be deformed and less than the perfect ring I gave them (it was immaculate).
Does anyone have any advice on how to proceed? I am very dissapointed in the service I have recieved, but currently I'm more bothered about my engagement ring being permanently damaged - what do I do?