Am so not happy today!!
my engagement ring was brought from H Samuels at end of july. Then 4 weeks ago I noticed that it kept catching cos it had a sharp bit, so I took it in and they said that a claw had snapped and they woudl repair it. so off it went....
Went in to collect it today and OMG i dont know what they have done to it!
my ring has a central stone, then 3 small stones either side of it - looks like a sweetie wrapper if you can imagine. Well one side (the side they have repaired i guess) is now smaller than the other. The stones are smaller, the setting is out of line. The stones are set lower than the other side and the whole thing just looks totally crap.
I refused to accept it and showed the sales girl - she said she couldnt see it, but then her eyes were crap..... then instantly said but I'll send it back and see what they say!
So my ring has been sent off again to see what they say and wont be back till end of October. FFs I have only worn it for about 4 weeks and it wasnt a cheap ring.
Does anyone know what my rights are if I am still unhappy with it when it returns?
Maybe I am being picky cos its only off balanced, the stones etc are all still there (albeit smaller) but I really dont want to feel "unsatsified" with my engagement ring 
especially since I work on TV and there are often close ups of my hands and I dont want to constantly see it and be annoyed cos its wrong!
