Help needed - writing a complaint letter

Compensation is for loss - and whilst you ve had a pretty shitty time with it, you havent suffered any loss that they aren't willing to cover anyway..

It sounds like they are covering all your losses, so what compensation are you asking for and how much?

They're offering to pay for:


new invitations
transport

and have given you an equal price for your reception in the new venue.

Can you specify exactly what else you would like from them? If they have been bought out, they don't have a lot of choice in what is happening and I think they have made significant goodwill gestures. When is your wedding? They could ahve just refunded your deposit and nothing else, so I'd take their offer with both hands.

While it's obviously a massive PITA I'm not sure how you can ask for compensation when there is no tangeable loss IYSWIM. Are there other expenses that they are not covering?

You could complain about the inconvenience but if they are selling up I'm not sure they would be interested as reputation may not be that important any more unless they own other hotels

To be honest, if they're paying for new invitations and the cost of the transport, I would be writing to thank them - I don't think you can ask them to do any more than that.

What happened has been a nightmare for you but it is probably not within their control and it sounds as though they are doing everything possible to help.

You are being unreasonable?

Surely what they've offered already IS the compensation?!

quote:Originally posted by Joflake
I know they are covering all my actual financial losses, but I've been the most stressed I've ever been having to re-organise it.
They have been brilliant, and if people think that I should leave it at what they've alrady offered to pay for, then I will - I don't want to push my luck too far and be stuck with them not paying for anything.
The compensation was just really for my stress IYSWIM. If I'm being unreasonable, someone tell me!

id="quote">

you are being unreasonable.

quote:Originally posted by Joflake
but I've been the most stressed I've ever been having to re-organise it.

id="quote">


You're not the first bride who has been stressed out over planning a wedding, and you won't be the last.

I'm not quite sure what they're supposed to do with this letter of complaint - say "yes, you're absolutely right, we'll go back to the way things were before and we won't become a Travelodge"?

It really does look as though they've bent over backwards to be helpful - and they seem to have done it spontaneously. And it sounds as though there's a strong possibility that all this may have been beyond their control anyway.

quote:Originally posted by Joflake
I know they are covering all my actual financial losses, but I've been the most stressed I've ever been having to re-organise it.
They have been brilliant, and if people think that I should leave it at what they've alrady offered to pay for, then I will - I don't want to push my luck too far and be stuck with them not paying for anything.
The compensation was just really for my stress IYSWIM. If I'm being unreasonable, someone tell me!

id="quote">

I'm sure it has been really stressful and annoying but I'm not sure there's any onus on them to do more than they are. If they have other hotels and are keen to save face then maybe you could chance your arm but other than that I'd just be glad I'd found somewhere else available not too far away and you were getting expenses covered.

To be fair to jo though, from reading the WP post, i don't think the original hotel have had that much to do with the second one honouring the first ones rates. i read it that that was the second hotel's doing, as a gesture of good will thing? or did i read the WP post wrong?

if the first hotel are subsidising the additional cost to the second, then yes, you're possibly being a bit BU. but if this was down to the second hotel's discretion then i think the leofric have got off lightly tbh.

if my wedding venue was canceled with less than 4 months to go and the venue were just paying for a bus and a few invitations i'd be spewing

although i will be honest, i've no idea what sort of compensation you could ask for as it is supposed to just cover loss. but it would be nice if they made a gesture ?