Home Delivery Network idiots

K. babe, you haven't recieved the item, so you aren't liable, cold comfort I know,but maybe you can get your money back.. My OH works at Orange selling phones, so has to deal with this all the time. Call the depot, they can only leave the item in secur area with your permission, which they haven't done, it's against the code of practice, and certainly wasn't in a secure area. You need to complain. Also call the tax guys, it might just be a 'if you don't...' type letter HTH (in some small way...)

HDNL seem to be running their business in the opposite way I would run it. There is no communication. Their drivers have no mobiles, so my message about picking it up tomorrow didn't get further than the bored woman in the depot. HDNL are saying it was delivered and to ring Amazon. I can't 'pass' the Amazon security checks as I didn't order the stuff, it has come from my university. They are off for Christmas, and are in fact off until, oooh, the day my course starts. I am tempted to just order the books myself on my credit card and send them an invoice.

The tax office are letting me off the five grand as it was an error on my tax return. They are going to let me see someone in the local office to sort this out once and for all.

I have managed to not cry yet but it's my leaving lunch today so there is plenty of time yet.

The same thing happened to me with amazon. three large books placed in the recycle bin which was at the end of the drive, by the road WAITING FOR THE SODDING COLLECTION. just beggars belief how stupid these morons are.

Why would you leave ANYTHING apart from rubbish in a bin?? If they have to walk up to your door anyway to put a card through, why not just give it a knock?

I am thinking of setting up a delivery company that, you know, deliver stuff. We would have a 24hr customer service line and network of regional depots with people working in them who you could ring and someone would answer the phone and help you. Our drivers would have mobiles. It sounds crazy but it might just work.

I know. we live off a country lane, and the houses on the lane all have their bins out on the receucle day too, so dur, hello? this means that theyre going to be collected.

the other explanation of course is that the driver steals the package and says he put it in the recycle bin, i wouldnt be surprised if thats what happened with me, and with you.

the only decent courier i know (and i ve tried all the big ones) is amtrak. they work with individuals which are effectiverly franchises, so its their business, and hence in their interests to give a good service. my local guy is fantastic.

a friend rang me yesterday to ask about couriers. he wanted to send a 15kg parcel worth 15 grand to germany. fed ex quoted him 90 quid to send it, plus 4 grand to insure it ??. he told the fed ex guy that he could take his whole family to germany for 2 weeks and take the parcel himself for that ?, then he rang his own insurer, who said they d insure it for £25 ?

Well I hope he's thrilled with his books on Object Oriented Programming and IT Law ?

I didnt know they were franchises and thought I heard that Amtrak had gone bust? I used to use them a lot and our delivery driver was lovely - very helpful and even gave me his personal mobile number if I needed to contact him.

Loving the four grand insurance ?

Oh, i just checked amtrak s gone ?

Our local one was awful. I missed a delivery to my house one day and raced over after work to collect it. It's an hour's drive and I got there dead on 6pm, when they shut. The door was locked so I knocked on it. Someone inside shouted "We're closed".

They moved the depot 20 miles away from where I live not long after. I then couldn't get there in time after work so had to collect on a Saturday. They didn't answer the phone for ages, and then would answer and hang up. I only wanted to know what time they were open. I drove over there and no-one was in downstairs. I could hear someone upstairs and there was a key in the lock of the door at the bottom of the stairs. I just found my stuff, took it and left. I was sooo tempted to lock them in.

I've never had any problems with Interlink - they seem much more flexible on when you pick things up, i.e. if someone's in, you can pick up, rather than set times when they will speak to you.

I was just going to post this. They closed down a few months ago. My husband works next to their depot (West Mids one anyway). It's a shame, the drivers were really good and would quite often take stuff to Mr L's work if no one was home because they knew him. I've found DHL ok when it's the employees, it's the DHHL at Home people who "lose" things in my experience.

We don't like DHL at the moment.

They say Aberdeen is too far to deliver in a day and they don't delivery on Saturday's in Aberdeen either but they hadn't told the company we ordered the computer from. OH had to go up to the depot to get it as that was the only time he could get it as we wouldn't be in for delivery.

J

I can't tell you the number of times HDN have left stuff in my bins. I had 2 big boxes from M&S delivered a few weeks ago full of christmas presents. They left them in my brown recylcling bin (for food waste and garden waste) Needless to say the boxes were covered in manky old food and stank!

At least they were still there when you got home ?

I hate HDNL with a passion. I've never had a good experience with them. Whenever I order something from Amazon, get the e-mail saying it's on it's way and it says HDNL, I expect disaster. Mind you, I often end up better off from their uselessness!!

I ordered from Boots once for Christmas presents, about £100 worth of stuff, and HDNL were the courier. We got home to find a card saying they'd left the parcel on the front step. Needless to say, it wasn't there anymore. Boots refunded my money and I went to the store to get the stuff I wanted. They let me keep the advantage card points from both transactions though.

Another time I ordered Guitar Hero 3 with the wireless guitar from Amazon - £70 at the time. I had it sent to work - a school. When I'd had the e-mail saying it was on its way and a few days later it hadn't arrived, I went and looked at the tracking. It said it had been delivered at 9.15pm a couple of days previously. To a school!! I asked the premises manager to check the CCTV, just in case they'd left it on the step like they had with my Boots parcel, and we looked from 8.45-9.45pm and noone came in or out of the school gate. I contacted Amazon and they sent another - with HDNL again This arrived without any problems. A week later the original order arrived! I contacted Amazon again and they told me to keep it; HDNL had already reimbursed them for it as they'd said they'd lost it.

Week before last I was waiting for an Amazon order which was coming from HDNL. Twice they tried to deliver to a school after 8pm. I only got the item because on the third attempt, which was at 7pm, there was a Christmas event in the hall and one of my colleagues took the parcel for me and kept it safe. How dumb do you have to be to a) try to deliver to a school late in the evening and b) repeat it on a further two occasions?!

They suck