Hi, new to the forum and only 2 months to go to the big day! Hoping some of you may be able to share some words of wisdom! We booked our venue almost 2 years ago as we fell in love with it and were made to feel that the last Saturday before Xmas would be hard to secure. Since that time the venue went bust, which we were only told about 3 months later by the new owners. We've visited the venue 4 times since then for afternoon tea, dinner, and x2 tastings and something has gone wrong every time. The food is not always up to scratch, the staff have been rude, and then today we turn up and they've replaced the carpets. This might not sound so bad but picture black and white Art Deco walls and furnishings, with what I can only describe as 70s country pub carpet. It's just so hideous and when you walk into each room you can't not notice it. I cried when I saw it, and the thought of it sets me off again. What do I do?? To top it off, we still haven't had a tasting without something missing or burnt, I have no faith it them. But as we're so close to the wedding, we cannot cancel without paying them the full amount as a cancellation charge.
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