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Beginner December 2013

I hate my wedding venue!

Xmasbride2013, 22 October, 2013 at 00:34 Posted on Planning 0 11

Hi, new to the forum and only 2 months to go to the big day! Hoping some of you may be able to share some words of wisdom! We booked our venue almost 2 years ago as we fell in love with it and were made to feel that the last Saturday before Xmas would be hard to secure. Since that time the venue went bust, which we were only told about 3 months later by the new owners. We've visited the venue 4 times since then for afternoon tea, dinner, and x2 tastings and something has gone wrong every time. The food is not always up to scratch, the staff have been rude, and then today we turn up and they've replaced the carpets. This might not sound so bad but picture black and white Art Deco walls and furnishings, with what I can only describe as 70s country pub carpet. It's just so hideous and when you walk into each room you can't not notice it. I cried when I saw it, and the thought of it sets me off again. What do I do?? To top it off, we still haven't had a tasting without something missing or burnt, I have no faith it them. But as we're so close to the wedding, we cannot cancel without paying them the full amount as a cancellation charge.

11 replies

Latest activity by susanb, 22 October, 2013 at 12:46
  • slou90
    Beginner April 2014
    slou90 ·
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    Hello xmasbride2013. I'm sorry to hear this sweet! All I can say is I doubt your guests will notice the carpet ...you will notice it because you were expecting/have seen something else. However is there an alternative venue you can book? I am unsure as if you have any legal rights in regard to change of owner? Especially if things have changed? Do you think loosing money on this is worth it? At the end of the day you don't want to look back on your day saying you hated the venue, however I think when it comes to your actual day it will all be a drop in the ocean.

    I know this is not much help! Sorry x

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  • slou90
    Beginner April 2014
    slou90 ·
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    P.s: Welcome to hitched!!!! xx

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  • Jenny99
    Beginner May 2014
    Jenny99 ·
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    So sorry to hear that! maybe u should talk to the manager regarding staff beeing rude, food burnt etc. Ur and your H2B are going to spend ur most important day ever there and the management have to do everything they can to make sure it goes well! And dont worry abt the carpet! everybody will be looking at you and you only! Smiley smile

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  • Loopz
    Beginner March 2013
    Loopz ·
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    I agree with what Slou said with regard to the carpets. Your guests really will not notice them. And neither will you on the day. Last year we attended 6 weddings....I couldn't tell you whether any of the venues had carpet or hard flooring, let alone what the pattern was!

    if you are getting married at the venue, could you create a walkway which covers up the carpet for you to walk down the aisle?

    As for the food being below par, you need to call someone and have a meeting. Explain to them you are concerned and why. Did they explain why parts were missing on the tasting? Make sure you and the venue have the exact same menu and they have your expectations written down.

    this close to the date, are you realistically going to find another venue. And without it costing you an arm and a leg due to the monies you will lose on your current venue. May I ask where your venue is? Yu may find someone else on here has experience of them xx

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  • S
    Beginner August 2015
    Sparkle2015 ·
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    Oh no, that doesn't sound good at all. Have you sat down with the new owners and told them your concerns?

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  • Penny P
    Beginner March 2014
    Penny P ·
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    I am sure none of your guests will even notice the carpet! Definitely make sure the venue knows of your concerns, maybe then they'll pull their socks up. They might surprise you and it could all go swimmingly on the day.

    The other option is very radical and that would be to find a new venue, it would mean a lot of stress, upheaval, money etc but it is your special day.

    Good luck

    x

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  • Bride2Bmarch15
    Beginner March 2015
    Bride2Bmarch15 ·
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    Can you complain and ask for a discount at least ? whee is this place ? xxx

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  • Hoddy
    Beginner July 2014
    Hoddy ·
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    Sorry to hear this. Maybe you should speak to the manager voicing your concerns? I'm sure they will give you a reason for the things that have happened and put your mind at ease. Maybe look online for recent reviews of the place? You may have just got unlucky.

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  • lil_2014
    Beginner July 2014
    lil_2014 ·
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    So sorry about hearing it! I believe is one of the biggest nightmare, together with dress going wrong Smiley sad

    Hopefully it will be all sorted out!

    Maybe you could try and negotiate only hiring the venue and bringing your own catering, after expressing concerns about the food? They might understand the things which went wrong and that you're not happy with it?

    With the carpet, is it only a reception space or is it where ceremony will take place?

    If it is the ceremony that worries you, you can always cover it with a aisle runner, or flower petals and candles. People won't notice what is under the chair, they will be too busy admiring you!

    If it is the reception area, the same goes, they will be too busy eating/dancing Smiley winking

    I appreciate is a pain, and I'd cry and worry too, hope some of the feedback makes you feel better though x

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  • Alisha.B
    Expert April 2022
    Alisha.B ·
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    I would argue if thing have changed that's no longer the standard you booked

    and

    you feel you have not received acquitted service in the run up

    which gives you more than enough reason to go else where and I dont see why you should pay for that as its not what you hired

    document everything so you have records and can back up your dispute, dont settle for just anything

    good luck

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  • ebony_rose
    Genius
    ebony_rose ·
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    It's a carpet. A carpet doesn't make or break a wedding. Nothing you can really do about it, so get over it.

    As for the food. Each time you have been, and there has been something wrong, did you complain/talk to the manager? Nothing will change, if you don't speak up. Talking to randoms on a forum won't change it, you need to speak to your venue, directly. Same goes for the staff, you should have complained at the time of the incident, if it bothered you that much.

    Speak to your venue.

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  • S
    Beginner January 2012
    susanb ·
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    You may be able to argue that the venue was not as the standard you booked

    but honestly I am sure when all the tables are done up it will look amazing

    I just found the cutest wine glass lampshades for my tables -they have led lights for inside the wine glass

    Go for making your tables look amazing and no one will notice the floor

    Hugs

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