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Beginner October 2022 Hampshire

Image not uploading

Laura, 8 February, 2022 at 15:44 Posted on Feedback to Hitched 0 5

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I’ve been trying to get our image for our header to upload onto our website but it keeps just displaying the stock image. I made sure to crop the images to the correct size so don’t know why this is happening?! Can anyone help who had this same problem?

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Latest activity by Warner, 4 January, 2026 at 15:32

Expert July 2023 Cornwall
Anonbride · 8 February, 2022 at 17:34
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I had this problem! I could only get it to work uploading from my laptop, if I tried from my mobile even in the app then just the stock image... once on laptop it did work but it was very clunky to get the the size right even following the dimensions guide so it took a few tries!
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Beginner October 2022 Hampshire
Laura · 8 February, 2022 at 17:39
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Thank you I will try from a laptop!
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Dedicated November 2026 Florida
John · 2 September, 2025 at 13:55
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"Hope you have a wonderful day! Sending Thursday Blessings your way."
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Curious December 2028 East Central London
Sean · 25 December, 2025 at 15:59
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You might want to check if the file itself has embedded text or metadata that’s causing issues sometimes a jpg image text reader can reveal hidden elements that prevent proper display.
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Curious December 2000 Pakistan
Warner · 4 January, 2026 at 15:32
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This looks like a common upload issue where the image meets size dimensions but not file-size or format requirements. Trying an image compression step before uploading often fixes it. A quick guide on optimizing images can help see more for easy solutions that keep images compatible and display correctly
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