Gah.
Insureandgo, i am talking about you.
I renewed my annual travel insurance on friday, the sales advisor had some difficulty taking my payment, but said it went through and i would definately only be charged once.
Super, i thought, until today when i tried to get some money out to pay for a car park, which i had already been parked in, and could not get any as i was overdrawn. Super embarrasing, the patient i was supporting had to sub me so i couldf get her home, she is now paid back.
So, when i look online, they did take the payment twice, so i rang and informed them.
They said they could only see one payment taken (which fuelled the rage, i hate it when it is ininuated hat i am trying to pull a fast one) and could i prove it? They also said it takes up to 30 working days to process a refund - which further fuelled the rage.
So, i emailed them, at their request, with a screen shot of my account, asking them to call me urgently, ( i have no policy number to quote them as the same dimbo that charged me twice also did not email me my policy) to inform me what they are doing to rectify this, i also said i wanted it sorted by the end of the day.
It is now nearing the end of the day, and i just know i won't hear from them and am currently stewing. Where do i stand on demanding repayment immediately?
