Hi,
I’m new to this forum and I’m hoping someone can offer me some advice please.
I purchased a wedding dress from Landybridal and when it arrived it was dreadful, the cut is uneven, whole sections of the dress are held together with 1 tack, its about 7 inches longer than the one I ordered (I had sent professional measurements to Landybridal too). I daren’t try it on account that it would fall apart.
Prior to ordering the dress, I checked Landybridals refund and returns policy so I felt confident that I could return the dress if something went wrong. The policy states that you are eligible for a refund of the full purchase price plus shipping costs for defective, damaged or mis-shipped items and to submit a return request to Customer Service within 30 days of your order’s shipment*. Include an explanation and photographs documenting the reason for the return. Returns will not be accepted without prior approval from Customer Service. *When you receive an email from Landybridal.com entitled "Shipment Notification for order#XXXXXXX with Landybridal.com," your order has been shipped.
The problem I have is that Landybridal have failed to acknowledge any of my correspondence to date so this is preventing me from returning the item to obtain a refund. Has anyone managed to obtain a refund from Landybridal and if so how?
