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Rosie
Beginner September 2024 Devon

Let down by hair and make up artist!

Rosie, 29 August, 2024 at 11:35 Posted on Beauty & Wellbeing 1 1
Hi everyone,
I’ve got a dilemma with the hair and make up artist that i booked.
I paid a deposit and had a hair and make up trial (included one style of make up and hair) then was told i need to go and buy hair extensions and to contact her when they arrive. They arrived and i messaged her but got no response. She replied the following day offering me a day the following week which i accepted and i asked for a time as it was 4 days before the wedding (i have a lot to do!!). She didn’t respond so i messaged and called. Eventually she said she was with a bride and would contact me later…..she never did! That was over a week ago! Today is supposed to be my second hair trial and despite calling and messaging on both wattsapp and imessage (basically begging her to give me a time) there’s still no response!With only 4 days to go until the big day i have had to make the decision to book someone else. I have paid a deposit and paid for the hair and make up trial.Do you all think i have the right to ask for my money back?

1 replies

Latest activity by Bella, 9 January, 2025 at 08:06
  • B
    Oklahoma
    Bella ·
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    Hello,

    Deposit: Typically, deposits are non-refundable, as they secure your booking and the artist's availability. However, since the artist has failed to fulfill her obligations (such as communication and providing the agreed services), you might have grounds to request a refund for at least part of the deposit. Safeco Agent Com

    Hair and Makeup Trial: Since the trial was provided, you are not likely entitled to a refund for this portion unless the service was unsatisfactory or incomplete.

    What You Can Do:

    Review the Contract: Check the terms and conditions you agreed to when booking the artist. Look for any clauses related to refunds, cancellations, or unfulfilled obligations.

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