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Rosie
Beginner September 2024 Devon

Let down by hair and make up artist!

Rosie, 29 August, 2024 at 11:35 Posted on Beauty & Wellbeing 1 25
Hi everyone,
I’ve got a dilemma with the hair and make up artist that i booked.
I paid a deposit and had a hair and make up trial (included one style of make up and hair) then was told i need to go and buy hair extensions and to contact her when they arrive. They arrived and i messaged her but got no response. She replied the following day offering me a day the following week which i accepted and i asked for a time as it was 4 days before the wedding (i have a lot to do!!). She didn’t respond so i messaged and called. Eventually she said she was with a bride and would contact me later…..she never did! That was over a week ago! Today is supposed to be my second hair trial and despite calling and messaging on both wattsapp and imessage (basically begging her to give me a time) there’s still no response!With only 4 days to go until the big day i have had to make the decision to book someone else. I have paid a deposit and paid for the hair and make up trial.Do you all think i have the right to ask for my money back?

25 replies

Latest activity by Rana, 6 November, 2026 at 14:21
  • B
    Oklahoma
    Bella ·
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    Hello,

    Deposit: Typically, deposits are non-refundable, as they secure your booking and the artist's availability. However, since the artist has failed to fulfill her obligations (such as communication and providing the agreed services), you might have grounds to request a refund for at least part of the deposit. Safeco Agent Com

    Hair and Makeup Trial: Since the trial was provided, you are not likely entitled to a refund for this portion unless the service was unsatisfactory or incomplete.

    What You Can Do:

    Review the Contract: Check the terms and conditions you agreed to when booking the artist. Look for any clauses related to refunds, cancellations, or unfulfilled obligations.

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  • Kessica
    Beginner November 2026 West London
    Kessica ·
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    Anryha ·
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    Steve ·
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    Curious March 2030 Dubai
    Anderson ·
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    That sounds really frustrating, especially when you have planned your look around someone else's work and they do not deliver as expected. It made me think about how even small details can affect the overall experience, and I recently came across some useful information on what do ladybugs eat , which was a surprisingly interesting little distraction.

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  • Madison
    Kent
    Madison ·
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    I’d definitely ask for at least the deposit back, especially since the lack of communication forced you to find someone else just days before the wedding. You gave her several chances to confirm the second trial and she still didn’t respond, which is really stressful this close to the big day. I’d also check https://spinshark-eng.com/ for similar experiences and advice on how others handled refunds in this situation. I’d keep all the messages and payment records in case you need to show exactly what happened.

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  • Oliver
    Beginner July 2030 South Yorkshire
    Oliver ·
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    That sounds like a frustrating experience, especially when you have specific expectations for an important day. It’s a good reminder that getting the details right matters in any service. I was thinking about the same idea with vehicle maintenance and recently came across some useful information on how Catalytic Converter Work helps manage harmful exhaust gases.

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    Aspire ·
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    Curious July 2030 Victoria
    Discuss ·
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    Wedding preparations can already be stressful when a hair and makeup booking goes wrong, so having useful study resources in one place can make other family tasks easier to manage. موقع كتبي المدرسية provides educational materials and school subject resources that can help students and parents find learning content more conveniently. Keeping those everyday responsibilities organised can make it easier to focus on the wedding without adding unnecessary pressure.

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    Eclark12 ·
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    Beginner June 2030 Dubai
    Mich12 ·
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  • N
    Dubai
    Nik ·
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    That sounds incredibly stressful, especially with the wedding only days away and the artist repeatedly failing to respond when you needed a clear plan. Keeping the booking details, payment records, and messages is sensible, particularly if you need to explain why you had to arrange another service at short notice. If the situation turns into a wider contractual or legal issue, getting advice from a local professional such as Ansari Immigration Law may also help clarify what options are available.

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    Dubai
    IntelMag ·
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    Savvy February 2030 Dubai
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    Beginner August 2030 Dubai
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    Beginner January 2030 Dubai
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    Let down by hair and make up artist! 1

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  • Emma
    Savvy May 2027 Berlin
    Emma ·
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    That sounds really frustrating, especially after you’ve already paid a deposit and followed the artist’s instructions about the extensions. I’d use chickenroadapp to compare similar experiences and see how others handled poor communication or changes after a trial. I’d also keep screenshots of all messages and payment details in case you need to refer back to exactly what was agreed.

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