Let down by hair and make up artist!

Hello,

Deposit: Typically, deposits are non-refundable, as they secure your booking and the artist's availability. However, since the artist has failed to fulfill her obligations (such as communication and providing the agreed services), you might have grounds to request a refund for at least part of the deposit. Safeco Agent Com

Hair and Makeup Trial: Since the trial was provided, you are not likely entitled to a refund for this portion unless the service was unsatisfactory or incomplete.

What You Can Do:

Review the Contract: Check the terms and conditions you agreed to when booking the artist. Look for any clauses related to refunds, cancellations, or unfulfilled obligations.

You definitely have the right to ask for your money back, especially since the communication has been poor and you’ve made several attempts to reach her. It's very unprofessional to leave you in the lurch so close to your wedding day.

Start by politely requesting a refund for the deposit, explaining the situation clearly. If she refuses, you could mention the possibility of taking it further through a complaint with her professional association (if applicable) or even small claims court, depending on the amount.

You’ve been more than patient, and it’s reasonable to want your deposit returned when you’ve had no service provided. Good luck, and I hope your new artist is great!