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Melanie
Beginner October 2023

Liver Building - Liverpool review removed

Melanie, 24 April, 2024 at 17:11

Posted on Feedback to Hitched 92

I posted a review following our wedding on 14 October 2023. It was a fiasco & we ended up getting compensation back as they admitted breach of contract. I was asked by the company to remove the post as it would harm their business. Not my intention but had 6 months of hell with them. I’ve had...
I posted a review following our wedding on 14 October 2023. It was a fiasco & we ended up getting compensation back as they admitted breach of contract.
I was asked by the company to remove the post as it would harm their business. Not my intention but had 6 months of hell with them.
I’ve had nothing from Hitched to say my review has been deleted but it has. It was a 2 star honest review but clearly as the venue did not like it, it’s been removed. Does this happen?

92 replies

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  • Blooket
    Beginner July 2026 Pakistan
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    It can definitely be frustrating when a genuine review disappears, especially if it followed the platform's guidelines. Sometimes automated filters remove legitimate feedback by mistake, so it's worth appealing if possible. Review visibility can be an issue across lots of industries, not just local attractions. Even niche websites, including sports-focused ones like canadianopentennis have to think about credibility and user trust, although the moderation process is obviously different. Hopefully you're able to get the review reinstated.

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  • Blooket
    Beginner July 2026 Pakistan
    Blooket ·
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    If a review was removed without much explanation, I can understand why that would be frustrating. Most platforms have moderation policies to keep reviews fair, but it definitely helps when they explain the specific reason for a removal so users know what happened. On a lighter note, I've been spending time with Grow a Garden lately, and check this out if you're looking for an easy way to compare crop values and plan your next harvest.

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  • Topfinanceoutreach
    Pakistan
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    If a review was removed without much explanation, I can understand why that would be frustrating. Most platforms have moderation policies to keep reviews fair, but it definitely helps when they explain the specific reason for a removal so users know what happened. On a lighter note, I've been spending time with Grow a Garden lately, and check this out if you're looking for an easy way to compare crop values and plan your next harvest.

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  • Richard
    Beginner August 2027 East London
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    Beginner July 2026 Pakistan
    Blooket ·
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    That would be really frustrating, especially after taking the time to leave an honest review based on your own experience. Review platforms work best when they allow balanced feedback, both positive and negative, so other people can make informed decisions. Hopefully there's a clear explanation and an opportunity to appeal if the review met the platform's guidelines. On a completely different note, I spend a lot of time playing Valorant, and I use this for trying new crosshairs whenever I want to experiment with different setups before competitive matches.

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  • Topfinanceoutreach
    Pakistan
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    That does seem frustrating. Sometimes reviews get removed because they trigger automated moderation filters or don't meet a forum's posting guidelines, even if they were written in good faith. If the review was genuine and followed the rules, it might be worth reaching out to the moderators for clarification. Honest feedback whether positive or negative can be really valuable for people trying to make informed decisions. Hopefully you're able to Explore More explanation or have the review reinstated if it was removed by mistake.

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  • Hellen
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    Hellen ·
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    Yes this can happen, but according to Hitched’s current policy vendors cannot simply delete a negative review. Reviews can be removed after moderation if Hitched determines they violate its guidelines or if verification fails. (Hitched)

    Since your review was based on a genuine wedding experience, I would contact Hitched and request a manual review/appea,l providing your contract compensation correspondence or other proof that you used the venue. Hitched specifically says removed reviews can be appealed. (Hitched)

    So I would not assume the venue directly removed it but it is reasonable to ask Hitched why it disappeared and what policy justified the removal.


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