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K
Beginner April 2025 Surrey

Missing suit - advice appreciated

Kelly, 14 March, 2025 at 21:29 Posted on Wedding Attire 0 7
Hi everyone,
Wedding is 4 weeks today and I'm really at a loss! After a disastrous dress fitting this week, where my bridal shop has taken my dress in way too much, my partner has revealed to me that the popular hight street chain he has got his suits from has lost 1!
I really don't want to burn my bridges with the store yet. Basically, does anyone have any suggestions on what I should do to resolve this? The suit in question is for a person who lives 2 hours away. They first came up to be told a suit would need to be specially ordered for next time. Visit 2 - whoops! The store forgot to order it! Visit 3- Hooray a suit! But far to big so sent off for significant tailoring. Today my fiance goes to pick up all the suits and guess which one is lost?! What is the calm, rational way to approach this? 4 weeks is too late to start again and groom had to have a bespoke size made which cost a small fortune. My heart wants to go storming in and demand a full cancellation and refund, but my head says we really need this shop to pull up its pants and get this sorted. Whatever way, our groomsman is going to have to travel up again which is costing him! Should I contact head office? Should I threaten bad reviews? Do I give them yet another chance even though I have lost complete faith in them?

7 replies

Latest activity by Block, 28 November, 2025 at 10:30
  • S
    Beginner June 2019 North Yorkshire
    Suzy ·
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  • Viola
    Beginner December 2026 Monmouthshire
    Viola ·
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  • B
    Beginner August 2026 Monmouthshire
    Bratgen ·
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    Although you hope things can be resolved smoothly, it is also important to maintain flexibility in the weeks leading up to the wedding. If things don't develop as you wish, try to find other solutions, such as temporarily renting a suit or looking for other customization options audio to text .

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  • Benth
    New York
    Benth ·
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    Staying flexible in the weeks leading up to the wedding is vital, even though you expect everything may be addressed effortlessly. Find alternate solutions, like renting a suit for the time being or exploring other customisation choices, if things don't work out the way you want them to. flash games

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  • C
    Beginner August 2025 California
    Creepyeme98 ·
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    Okay, this is rough! Before escalating, calmly contact head office. Document everything. Maybe suggest they cover the groomsman's travel. Mention the lost time and tailoring costs. A constructive approach is key, but subtly hinting at negative reviews (without threatening) might light a fire. Meanwhile, to unwind, maybe play some Uno Online – stress relief is vital now! Good luck!

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  • Lengiston
    Beginner August 2026 Cambridgeshire
    Lengiston ·
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    Start by retracing your steps and checking any places you may have recently visited, such as hotels, dry cleaners, or event venues. Contact these locations to ask if your suit has been found or left behind. If it went missing while traveling, reach out to the airline, train service, or luggage department immediately and provide a detailed description of soccer analysis . It’s also helpful to keep proof of purchase or photos of the suit to assist in identification.

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  • Dan
    West Yorkshire
    Dan ·
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    1. Speak to the store manager directly (in person or by phone) and explain clearly that this is their third major mistake and your wedding is now four weeks away.

    2. Ask them for a concrete plan and timeline — when will the replacement be ready, and how will they guarantee it fits?

    3. Request compensation for the groomsman’s extra travel, since their errors caused it. Most big chains will offer vouchers, refunds on tailoring, or travel reimbursement when pushed politely.

    4. Follow up with an email summarising everything you were promised — this protects you if you need to escalate.

    5. If the manager isn’t helpful, contact head office with the full history. They’re usually much quicker to resolve things properly.

    6. Hold bad reviews as a last resort — mention that you’d prefer to avoid that, but you need the issue fixed urgently and professionally.

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