Trying not to get all bridezilla, but my made to emasure bridesmaid dresses have turned up a different colour to what we have ordered and the supplier is not being very helpful. I'm getting married on 23rd August so time is tight and I am trying to look at all of the options.
Having really shopped around for bridesmaid's dresses we decided to go made to measure as one bridesmaid is size 22 and the other is size 12 and we couldn't see anything in the shops.
We found a lovely style of dress that suited both girls and ordered with plenty of time to spare. I could have ordered off Ebay and chanced getting something from China, or gone down the Lightinthebox route, but I am planning my UK wedding from France and decided that I wanted the assurance of buying through a shop, having measurements done properly etc and using their normal supplier who they knew was reputable.
The dresses have arrived and rather than being a plummy red/purple colour they are a bright pinky/purple. I thought I had made an error ordering off the colour chart but it is defintiely a different colour, quite significantly and doesn't match the rest of our colour scheme. The dresses themselves are lovely, although one has come up a bit on the small side, but I really think we should be entitled to what we ordered.
The supplier is saying they have substituted for a similar colour and there is probably a get out clause to that effect in their contrcat with the retailer. Retailer has agreed that it isn't what we ordered and is trying her best to sort it out.
Originally the supplier was being very accommodating and said they would make the dresses again in the right colour, within 4 weeks and that we could return the other dresses once the correct ones had arrived. This was an ideal solution as there is no way I am parting with those dresses until I have the correct ones, I don't want to risk ending up with nothing and at least the girls have something to wear at the moment. But now someone higher up in the supplier's firm has got involved and they have said they don't think the substitution was unreasonable, they can't guarantee the colour wont be substituted again and they refuse to remake the order with the correct colour.
The retailer has offered me a full refund but with only 5 weeks until the big day I don't see what good that is. We had seen some dresses that could have been altered to fit at Debenhams in the right colour but they don't sell them anymore, so made to measure is the only option.
The retailer has a seamstress who has offered to try to find a fabric match and make some new dresses from scratch, but she can't find a pattern and will have to take the dresses apart to do this. I'm worried that again that might leave me with no dresses, especially as I know the seamstress can be a little lax on timings (this was why I was pleased they were sourcing from a supplier originally).
So, any ideas on what to d o?
It isn't a complete disaster, the colour palete is similar and doesn't clash horrendously, they just can't stand too close to the cake! It could have been much worse (bright pink, lime green etc), but I still can't help thinking that I spent time and money searching for what we wanted, have planned the wedding around that colour choice and now are left with a dress in a colour that, whilst not terrible, is a colour I would never have chosen and is very bright.