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L
Beginner September 2009

New member-unhappy with wedding dress :o(

Little Miss Greedy, 14 April, 2009 at 12:07 Posted on Planning 0 8

Hello,

sorry my first post is a whinge but I wanted advice from people who will know what the norm is.

I went hunting for a dress last year and found a nice one in a small shop. I like it becuase it wasn't a chain and everything was made locally. The staff seemed helpful.

I told them initially that I was planning on losing weight so there was no point measuring me at the time I was ordering it. They booked me in a couple of weeks after christmas for a fitting. I called them to say that I hadn't lost the weight I'd planned to so would like to push my first measurement apointment back so that it was a more realistic starting point. They told me that I was not the only dress they were making and they could not push it back.

So I went for my first fitting having lost almost a stone-they were clearly unhappy about this. Surely everybride drops weight in the run up? Anyway I had to point out where it neded taking in as she was only sorting out the length of it. She wouldn't take it in at the hips and said we'd see what happens at the next fitting. Had the second fitting on saturday and again had to point out where it needed taking in. It was slipping down and I had to ask her several times to take it in as I wasn't happy having my dress slipping down. They suggested I use tape! They are taking it in but have said that it will probably crease across the front. I don't think it should crease if they are altering it properly?

Has anyone else had this experience before? I'm really upset by their attitude and my wedding is now in less than four weeks!

8 replies

Latest activity by bec84, 14 April, 2009 at 16:21
  • cantwait2bMrsC
    Beginner
    cantwait2bMrsC ·
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    Hello and Welcome to Hitched ?

    Not sure if i can give you any good advice as i havent had any dress fittings yet. However, when i first spoke to the lady who will be doing mine, she told me about another bride's dress she's done where the bride was a size 8 and the dress she bought was size 16 (ex-sample so she didnt have a choice to get it in a smaller size to start with) and she altered it so it fit the bride perfectly. So if that can be done then i'm sure they should be able to just take yours in a bit without having a crease in it?! Is there anywhere else you could take it to be altered? Telling you to use tape to hold it up is just silly! Good luck x

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  • debs1701
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    debs1701 ·
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    I think I would be blunt with them and tell them that you are paying them for this dress and their time and if they don't alter it properly then you will take your business elsewhere and spread that word that they are very unhelpful.

    Telling you to use tape is ridiculous, are they not confident with their own work?, I think this would worry me.

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  • debs1701
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    debs1701 ·
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    Sorry forgot to say welcome to hitched ?

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  • L
    Beginner September 2009
    Little Miss Greedy ·
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    Thank you everyone.

    I'm currently trying to pluck up the courage to call them and make the complaint and see what they say. Not very good at complaining ?

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  • bluewater
    Beginner August 2009
    bluewater ·
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    I would be getting someone else to do the alterations. call up another dress shop and ask them to recommend a seamstress. see if you can get your dress back ASAP.

    i'm getting mine done outside of my dress shop, but only cos they only do alterations one afternoon a week, and it's a pain for me to get to my dress shop in central london. so instead i am using the seamstress that does their alterations, but going to her house at the weekends - much easier and cheaper!

    ETA - welcome to hitched!

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  • debs1701
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    debs1701 ·
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    If you're no good at complaining face to face or over the phone write a letter and in the mean time get your dress to another dressmaker, I couldn't trust them anymore.

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  • L
    Beginner September 2009
    Little Miss Greedy ·
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    Well I've just called.

    There was a little bit of a disagreement about what actually happened on Saturday. Apparantly if you come half way down the stairs to talk to someone, that is not rude and is the same as coming all the way down the stairs.

    I am going in for another fitting on Saturday. Not entirely happy about it but atleast I'll be able to talk face to face. They have said they'll pin it exactly where I want it.

    I do wish I could turn back time and walk straight past that shop but I can't. I'll have to just make the best of a bad situation.

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  • bluewater
    Beginner August 2009
    bluewater ·
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    If you are not happy with their service, then there is nothing stopping you picking up your dress and asking another seamstress to do your alterations. their service obviously isn't up to scratch in your eyes so why would you want to continue giving them your business? how far away is your wedding and whereabouts are you based? i'm sure someone on here might be able to give you recommendations if you need them.

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  • bec84
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    bec84 ·
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    Glad you're getting sorted. To be honest though, I'd be trying to find another Seamstress.....

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