Nightmare buying a wedding dress from China - OPEN HAPPINESS on Ebay!!

Hi - did you pay via paypal? if so, file a dispute, if the seller doesn't respond within a certain time period it automatically goes in your favour

Hi,

Sorry to hear you've had such a nightmare
I had a similar experience when I bought a bridesmaids dress for my sisters wedding...

I ended up logging a complaint with eBay, even though I wasn't covered by their money back guarantee they agreed that the dress wasn't 'fit for purpose' so should never have been sold to me.
I did get a full refund eventually.

I don't have any info on how to raise a dispute with PayPal but that is a good idea.

Hope you get it sorted ok

x

Just another vote to fight for your refund through ebay and/or paypal as Paypal are there to protect you from losing your money! That's unbelievable, I'm so sorry

Thank you, think I just need to keep persevering with ebay & hopefully they may cave in and give me a refund x

Hiya,

I did pay via paypal and logged a dispute with ebay, unfortunately, they cclosed the case in the buyers favour as although I had proof of postage, I had no proof that the seller received. I also contacted Paypal, but they just referred me back to ebay Rubbish really and puts me off usin ebay!

Did you get pictures of the dress's state? Surely if they saw what you've described someone will have to do something?

It's a shame because I've had very good experiences with ebay and foreign sellers. Make sure you leave a very nasty feedback and include that Ebay have been unhelpful and see how that goes! See if you can look into Paypal's T&cs (or maybe someone here can help?) cos I was always told they were a way to make sure you get your money back...

There are new rules in opening a dispute through Paypal now where its an ebay transaction which basically puts the onus back onto ebay. I had a similar problem with Paypal refusing to get involved as they refer you back to ebay and in my case I did not get a refund as I had not sent an item back using recorded delivery. I thought proof of postage at the time was enough as the seller had told me it was - but when it came down to it, seller refused to refund as they said they did not receive the return and ebay closed the case in the buyers favour. Mine wasn't a china dress though - but I had paid £50 for a Karen millen dress. Paypal said ebays decision was final to me. Tried all sorts of routes with paypal and got nowhere.

However, in my case the item was as described the return was just lost in the post. As your dress was not fit for purpose maybe ebay will get involved again - but you would probably need proof of that. Did you take any photos or anything to prove it was damaged when you got it?

It might not help but a few years ago I bought some UGG boots from ebay - after doing a bit of research on the seller I realised they would probably be fake as they were from China. I persevered with a PayPal dispute and received a refund without having to even return the boots. My advice would be to try and collect some information about the seller - if you can prove that they have a track record of selling crappy dresses that are not as described then PayPal should find in your favour without proof of return.

I have taken loads of pictures. I did send them to ebay when the case was opened, but they dont seem to care. Unfortunately as well, as the case has been closed, I cannot put any feedback on for the item either

Yes this used to be the case years ago - but you don't have that option anymore where the Paypal purchase is an ebay purchase. Paypal won't even let you open a dispute - it simply refers you to Ebay. I was really disappointed as previously I have found Paypal to settle in the buyers favour more often but now Ebay seems to favour the seller.

So anyone purchasing through Ebay expecting the usual Paypal cover beware. You might be better using a normal credit card then you might have a chance of recovery. Sorry to the original OP as this is no help to you unless your paypal took the money through a credit card?

That's a shame

No I didnt pay by credit card, as I thought I was protected through the ebay guarantee