Not received video 8 months after wedding

Hi everyone,


I got married (after 3 postponements) in July 2021. We hired a videographer to shoot just the ceremony in detail. In total about 1 hour and told I would receive a film with highlights and readings/vows etc.
About 2 months after, I contacted them and they said they were very busy due to backlogs and it wouldn’t be long. The same in the October, then in November, then in December. Then in January I was told it would be done by a certain date for definite. That’s been and gone by a month and I’ve emailed again and been told there are ‘no updates’ on when it will be ready, just ‘it won’t be long now’. No reference to the previous promised date.
I’m really worried about this. They respond very quickly to emails and are posting and doing work all the time on social media. I checked and they have completed and posted work for couples married in November 2021.
My main issue is that I can’t find my contract anywhere, and suspect it was deleted in the months following the wedding (huge mistake I know). I’m gutted. I do have the payments coming out of my bank statement and emails but that’s it.
What can I do? I don’t want to pursue aggressively as I worry they just won’t provide the video or it will be rubbish.