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Victoria
Beginner August 2024 Aberdeen & Deeside

Photographer advice

Victoria, 21 February, 2025 at 19:53 Posted on Etiquette and Advice 0 2
Hey everyone,


So I was married around 6 months ago, my photographer had sent me an online gallery which at first look were amazing. On reflection, people weren’t looking, squinting, eyes shut, he was rude on the day, was clearly fed up with group shots and kept pushing for the shots he wanted (‘I’ve seen this great shot of… I want to get a shot of…’) etc.
I have no bridal party photos, no bridesmaid shots, only 6
When my mother posted this on his Facebook he blamed me for not having ‘a shot list’ - he had asked me 2 days before the wedding for a list for family group shots - not for every single photo or group picture I wanted. As you can imagine I was quite busy two days before the wedding. He was unprofessional and tried to blame me posting a reply to my mother with a screenshot of our conversation- omitting the part where he asked for ‘family’ shots. He then blocked and deleted us both from all his social media pages, made a new page on Facebook and blocked us from that. I recently went to send a family member the link to the online gallery to find he had also removed that…
I emailed him and asked for a full refund due the fact he was unprofessional, didn’t photograph my day fully and had poor quality images. I’ve had to have every single family portrait photoshopped! He was rude in his reply to my very diplomatic email and has refused to refund me… he sent a new link to the photos but they’re still dreadful!
I feel so lost. Such a huge event in my life I don’t have the memories I wanted, it was all about what he wanted to take photos of and he just got extremely defensive and blamed me for it all. There is nothing in the contract at all about any discrepancies or complaints. I have politely asked for my money back and he has refused and blamed me. What can I do now? I haven’t bad mouthed him anywhere but I don’t want another bride or groom to be let down like this.
Thanks and sorry for the long post.

2 replies

Latest activity by Victoria, 5 March, 2025 at 23:03
  • R
    Genius July 2020 Monmouthshire
    RomanticGreenStationery27135 ·
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    I'm so sorry - how disappointing for you.

    I wonder if he is a fairly new photographer - while it's understandable for a photographer to miss some non-standard photos (for example, tiny details they didn't realise were there or unusual group shots), it's fairly basic to make sure you get pictures of the bridesmaids! Missing something that obvious makes me wonder if he is doing it as a side hustle, or has not photographed many weddings before.

    Have you tried asking guests if they can share their photos with you, in case any of them have good pictures of the people who were missed?

    Where did you find the photographer? If it was a venue recommendation or from a wedding website, then it might be worth contacting the relevant people to let them know of your disappointment.

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  • Victoria
    Beginner August 2024 Aberdeen & Deeside
    Victoria ·
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    Thank you.


    He was fairly new but assured me he had done a few before. I found him on hitched and he was similar in pricing with others. We went with him because I liked how he'd pitched himself and the photos he had up.
    Even during bridal prep I have none of the bridesmaids getting hair or makeup, or my mother. It’s all me and 1 of my mother in law… guests didn’t take that many pictures unfortunately. I have one very nice one of all the bridesmaids but none of me with them. I assumed it was a fairly basic picture to get too! I emailed and asked for a refund and he was rude and abrupt. I contacted my local consumer advice and they sent me an official complain to send to him. He has 14 days to respond or it will go to small claims court. That doesn’t get me my pictures of memories back though Smiley sad
    I just don’t want any other Brides/Grooms to be as disappointed as I am.
    Thank you for your reply. Much appreciated x
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