Hi everyone,
some of you may remember my post of a few weeks back where I had a change of heart about my photographer for various reasons. Anyway, she responded to my emails and agreed to a full refund as per her terms and conditions (great). She mentioned that her refund policy was 28 days (not mentioned in the terms and conditions but okay). She said that we would probably have our refund before the28 days was up but she would let me know. All straight forward so far....
Earlier this week I dropped her a quick email to enquire when we might receive our refund (our 28 days is up next Tuesday, so aware she still had time). She then responded to say that she is having difficulty at the moment as lots of couples are cancelling and asking for their money back and she can't afford to pay everyone at the same time. She had apparently seeked legal advice and looking into liquidation, which obviously is awful for her and I hope it doesn't come to that for her.
So anyway, my question is....what is my next move? What should I do next and when? She has agreed to a refund via email (twice) and even gave us a time limit. We really do need this money back as we need the cash to pay our replacement photographer!
If she has gone into liquidation then I guess that calls for a chat to our insurance company, but just wondering whether anyone has had to claim and who easy and quick has it been? We are with Debenhams on their Emerald level, I have checked and we would be covered for suppliers going out of business. Would obviously just rather not to have to deal with that as well!!
Laying awake at this time thinking about it doesn't help ??x
