Hi all, our wedding is June this year. We booked it last July, they took our deposit and the events coordinator at the time seemed helpful and sent all the relevant menus etc. to us and told us she would be in touch to arrange a meeting. So we booked our registrar, who then proceeded to ask us in September if the venue was still doing weddings?! Long story short the venue had changed hands and all staff we had dealt with initially had gone.
Eventually after quite a bit of chasing the new events coordinator got in touch. We met her in November and she was understandably flustered as she had just taken over and didn't know the answer to very simple questions such as can we have a live band, confetti etc. We were also told initially on booking we could have 50 people to the ceremony and up to 150 in the evening. She changed this to 30 in the day. I put my foot down and said we have more than 30 family and we all compromised at 40. Since then we have had little to no communication from her. we haven't had a cost breakdown, a contract, we don't know if we are allowed candles, don't know the size of the tables. I have sent her a few text messages that have gone unanswered. She's still very active on the venue's social media, has planned a wedding fair there etc so is working. It feels like we are booked so she can just forget us. It's just under 4 months to our wedding and I am starting to panic a bit. I am thinking of sending a strongly worded email today but am I being unreasonable? What communication have you had from your venue? Written and verbal? Just want to gauge if this is normal or not. This is thousands of pounds of our money we are spending here so is it unreasonable to expect answers the questions?
