Rant about ring engraving - they did it wrong on both rings

That sucks! I would go back and complain, the engraving can be buffed out and they can re-do it for you>

I would contact them. At the end of the day. Neither of them are what you requested

You might find it easier to do this if you make your dissatisfaction known. This will give them the chance to make amends...the very least they can do is refund your money, why should you pay for something that is simply not up to scratch? If you got the engraving for free it might make it easier not to bother about the inaccuracies.

Thank you for posting this. We got my ER from that Fraser Hart and were thinking about getting our WR from there so it's helpful that we now know not to get them engraved by them!

I would definitely complain - you pay for a service and it should be provided to the level you would expect. If they don't do anything, or if what they do do is not to your satisfaction, write to their head office.

Oh no that is awful! I also got my WR from that shop and they were always so helpful when we went in, so it's a shame to hear this happened. I definitely agree that you should make a complaint and see what they offer you. You haven't received what you paid for! I hope you get it resolved

Thanks for your replies, I'll definitely go again on Monday.

To be fair, they offered my OH that he can get the engraving for free if he keeps the "&". Since he's away and I could only phone him no decision has been made on this.

I was so occupied with his ring that in the shop I didn't realize that my font is also wrong.

If I had to do it again I would ask the shop to show me how the engraving would look like before I sign the order. Then something like this cannot happen. Unfortunately they couldn't do this at Fraser Hart.

Does anyone know how it works to "correct" mistakes? The guy in the shop said you can rub it off and put the new engraving on. But won't the ring then loose some weight and be wider (slightly)? I really don't fell happy about someone rubbing around on my brandnew ring...

Hi all,

thanks for your replies. My OH now gets a brand new ring, and they will have it engraved again (this time right).

For me I'm undecided. They say it was actually the font I wanted and they would rub of the old initials and put new ones in. I'm a bit concerned that the "correction" will be visible afterwards. Had anyone ever had a ring engraving redone, or are there any professionals around here who can give me some info?

Thanks!

Sorry to hear that you have had issues with the rings.

Regards to engraving being redone - I bought my OH a bracelet and had it engraved about 3 years ago - over time it became worn and scratch so I took it to a different shop and they buffed (or whatever) the original writing off and re-engraved it - you can not see the original writing and it just looks like it has been this way - you could never tell.

You could only ask them to redo the work and if it is not right then ask them to GIVE you a new ring cos the original is ruined.

I would personnaly think that it will be ok being redone over though. Fingers crossed it gets sorted

You guys won't believe the luck I've had. When the lady at Fraser Hart looked at the ring again she saw that a stone got lost. She said it must be a manufacturing mistake and I'm getting a brand new ring with a brand new engraving!!!

HAPPY!?

Awww, that's fab! ?

Glad it's alll sorted

a bit off topic but i saw these and thought of you....

http://cgi.ebay.co.uk/Pair-Math-Signs-Mens-Cuff-Link-Cufflinks-Wedding-Gift-/280704370173?pt=UK_JewelleryWatches_MensJewellery_Cufflinks&hash=item415b48c5fd