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I
Beginner August 2020 North London

Reception caterers have our deposit but have gone awol

IndianWedding2021, 27 July, 2021 at 12:54 Posted on Etiquette and Advice 0 2

Hi everyone!


We have our rescheduled wedding reception in November and have been trying to get in touch with our caterer. We have already paid them a 25% deposit but now that we are trying to get in touch, they are not responding to emails, their phone number always goes to voicemail and we cannot get through to the guy that was dealing with our event.

I've heard that the company recently changed hands and the new director clearly doesn't care very much - I've heard that this has happened to a lot of couples and we have no way of contacting them!

Has anyone dealt with this before and have any advice on what we can do from a legal standpoint?

Thank you!

2 replies

Latest activity by Mandalorian, 27 July, 2021 at 17:19
  • Marcie
    Rockstar August 2021 Bristol
    Marcie ·
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    Do you know where there office is ? If so I would go there and not be fobbed off. Put something on the local fb page and see who else is having difficulty , they won’t want the negative publicity so will hopefully contact you. Good luck x
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  • Mandalorian
    Curious July 2022 Devon
    Mandalorian ·
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    Check out citizens advice bureau (free legal advice) and talk to Which? Good luck - hope it all comes through ok in the end!
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