Skip to main content
ARE YOU A BUSINESS?

Post content has been hidden

To unblock this content, please click here

oldspeckledtam
Beginner May 2005

returning faulty goods- my rights?

oldspeckledtam, 12 May, 2009 at 16:17 Posted on Off Topic Posts 0 3
Saved
Reply

I have a Cath Kidston baby change bag that my mom bought me. It was purchased in December, I had my son in March and have been using it since he was born. Where there is stitching the colours have run where it has got wet.

I rang Cath Kidston and the lady confirmed there had been a problem with one batch of this bag. They are happy to exchange it, but only if I can provide proof of purchase.

I'm fairly sure my mother won't have kept the receipt.

I don't want a refund as I love the bag. I just want one that isn't faulty! Do I have any rights over this?

?

3 replies

Latest activity by Nooniepie, 12 May, 2009 at 18:12
  • kierenthecommunity
    Beginner May 2005
    kierenthecommunity ·
    • Report
    • Hide content

    I have no idea why you'd need proof of purchase, when you've contacted the actual company. it's not like you're trying to get a refund from a store or something, and they could claim it wasn't bought there

    quote the sales of goods act at her. s14 subsection 2 i think ?

    • Reply
  • oldspeckledtam
    Beginner May 2005
    oldspeckledtam ·
    • Report
    • Hide content

    Thanks KTC. I thought that if it was faulty proof of purchase shouldn't matter.

    She said that some stores buy their products wholesale and sell them on (eg John Lewis) so I need proof of purchase.

    I know where the bag was purchased (selfridges in Birmingham) and it's a concession, which she confirmed was one of their official outlets. It was a present and I'm gutted that it looks manky already.

    • Reply
  • firsttimemum
    firsttimemum ·
    • Report
    • Hide content

    I would have thought it wouldnt have made a difference as you are claiming directly from the supplier and are asking for a replacement

    But as an aside - do you have bank statement or cc statement to show when it was bought

    My pink lining bag was faulty - bought in august and the zip broke by march but i bought it online from them and attached my e receipt to prove when it was bought and then sent me out the replacement no probs

    good luck x

    • Reply
  • N
    Beginner June 2003
    Nooniepie ·
    • Report
    • Hide content

    I imagine they'd want to see proof of purchase to show that you didn't steal it, not that I'm suggesting for a minute that you have!!!

    • Reply

You voted for . Add a comment 👇

×

Related articles

Summer Savings: 10 of the Best Wedding Deals to Grab Right Now!
Budget Summer Savings: 10 of the Best Wedding Deals to Grab Right... Our top 10 deals are sure to help you save on your wedding budget - and you can...
Read more articles

General groups

Show more

Hitched article topics