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K
Beginner July 2023 Kent

rsvp

Katie, 30 August, 2020 at 09:07 Posted on Planning 0 7

Hi guys,


Set up my wedding page ages ago and recently went onto check for any rsvp’s, only to find its greyed out all my guests (Unassigned) and all previous rsvp’s have disappeared. Says I have no guests. I pretended to be one of my guests that I had added and typed their name in to RSVP but it said not recognised. It’s quite embarrassing to think my guests have been trying to RSVP but can’t and might think they are not in fact invited ?

Emailed hitched twice but nobody has ever got back to me.


Has this happened to anyone else? Any ideas how to fix it? Tried to assign people to family groups but that did nothing - still greyed out and still not recognised as a guest.


Katie x

7 replies

Latest activity by Ben, 7 May, 2021 at 15:19
  • W
    Beginner June 2021 Essex
    Wing ·
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    Hi,


    I am having the same issues! I have emailed Hitched but waiting for their reply~ Did anyone come back to you?
    Thank you,
    Wing
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  • K
    Beginner July 2023 Kent
    Katie ·
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    Nope nobody got back to me. I actually think I managed to sort it be re-adding all guests and assigning them to a new group. However I still can’t see who had previously rsvp’d so I had to go by memory. I typed one of our guests into the RSVP from my website and it did come up now so I’m hoping I’ve sorted it.

    Good luck

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  • R
    Genius July 2020 Monmouthshire
    RomanticGreenStationery27135 ·
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    I think there was something a while back about hitched changing and that we would need to download all our planning stuff by a certain date? Can't remember the details as it was around the time that we discovered we were going to have to cancel our reception due to Covid, so it all became pretty irrelevant for us anyway.

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  • Sarah
    Hitched Admin December 2024 East London
    Sarah ·
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    Hi Katie - just wanted to check that this got sorted? Please let me know if you need any help

    Thanks,

    Sarah

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  • S
    Buckinghamshire
    Simon ·
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    We are currently trying to reply to an invite and when we enter the details it comes back the details are not recognized?

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  • S
    Beginner July 2021 Wiltshire
    SunnyGreenCars94906 ·
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    Hi

    I'm having the same issue!!

    Please help

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  • Sarah
    Hitched Admin December 2024 East London
    Sarah ·
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    Hi there! I've passed on your details and someone will be in touch to help asap

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