As I've not been able to run for the past couple of weeks I am back making use of my gym. The receptionist there (who previously seemed pleasant, if somewhat lacking in intelligence) has been a sour faced little mare every single time I've been in. I smile, I say hello, I don't thrust my membership card at her...in fact I'm starting to think it's personal ?. I'm lucky to get a grunt in reply. Either way, it's unprofessional for the public face of the gym. Enough is enough - would you say something directly to her, or perhaps sent a letter to the manager? This is of course assuming that she's equally rude the next time I go in although I'm not expecting her to change.
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