A cautionary tale from the weekend.
My OH decided to go with Austin Reed for suit hire, thinking that he would pay a bit extra but be guaranteed good service. It hasn't gone well.
We had a call to say the suits were "all in" and went to try them on on Sunday. It emerges that they were not all there at all, and that my father (from Swansea) and the best man (Northants) had had a wasted journey in to Cheltenham because the sales assistant did not check the rails properly.
That would be not great, but fixable in the timescale, but then the assistant tried to imply it was OH's fault for not checking what was meant by "all" and then started going on about how lucky we were that they were in at all, given in high season it would be 8 days not 14 in advance. Remembering here that THEY called US and told us to come in and try on, and we weren't even insisting on taking them away, just checking the fit, as they had asked us to do. Unimpressed, to say the least.
Thankfully at that point the manager stepped in and defused the situation. He re-measured the gents whose suits had not arrived, and they are going to be couriered directly to their homes. But it didn't make for the most relaxing of Sundays!
