This post is probably a little bit pointless but I really feel the need to vent my frustration! I placed an order with a lady for all of our artificial flowers for our Wedding. It was a large order, consisting of over 6 bouquets, a top table piece & some additional flowers to go on our tables. Before placing the order, the communication with the lady was absolutely fantastic, she would reply to my emails within minutes of me sending them to her & was beyond helpful. I was so excited, especially as all the examples of her work that I have been able to find look AMAZING.
However, since placing the order & processing the payment in full nearly 4 weeks ago, she has been the most difficult person to get hold of. We didn't hear from her for two weeks, until I messaged inquiring about an update as we were assured that we would be sent photos & examples of the arrangements coming together as she created them. She wasn't replying to my emails at all & I eventually, a week later, reached out to her on FB. She apparently was not getting my emails & was very apologetic at not having got back to me sooner. She sent me over a photo of an example of the colours coming together & I went back to her wondering whether she could tweak it a little. She assured me that she would try what I had asked & get a photo over to me that afternoon. This was last Tuesday & I have not heard a word from her since.
I messaged her again on FB yesterday morning, but she hasn't looked at it, despite the fact that her page is listed as 'Typically responds within minutes'. I sent another one this morning, but this one isn't even delivering to her now.
I am at a complete loss on what to do, I am so upset at being seemingly completely ignored & feel like now that she has got the payment, she literally could not care less.
I am so tempted to try to cancel my order, but then I am worried that I am maybe being a bit hasty? I have stressed to her several times that we are by no means in a rush for our order (our wedding isn't until 2018). However I would really just like her to let me know how long I should expect the process to take, just so that I can manage my expectations correctly. I don't think it helps that on her website it states all orders will be shipped within 15 working days & we have passed this point now. It is making me really concerned as she was so fab & helpful with her communication, right up until the point where she had our money!!! It just looks really bad on her & its very upsetting.
Anyone else experienced something like this before? Is there any way to stop myself from worrying?
