This is a word of warning to anyone considering ordering bridesmaid dresses from the pretty infinity. Below is an account of my experience.
🚫 Order placed Feb 7th, was told would be dispatched March 17th, actually arrived May 21st (almost 9 weeks late)
🚫 Between March and May I had to send MULTIPLE emails for updates, often sending up to 3 before getting a response 🚫Had to repeatedly ask for a tracking number and it actually transpired the dresses had not been sent when she said🚫 A dress was missing and I was told it would be sorted ASAP, was told this was sent on May 31st 🚫 Again had to ask for a tracking number, was sent a reference number and it had only been sent signed for (royal mail only cover up to £50 worth of goods for signed for items) 🚫 After 2 weeks (June 15th) of having to constantly ask where my order was, Amy stopped replying, so I messaged her mate Helen and rang Royal Mail myself, royal mail told me the parcel wasn't even in the system 🙄 🚫 Relayed this info to Helen and was then told I had been given the wrong reference number and given a new one, after having to ask for it 🚫 New reference entered and said item had been dropped at post office on June 14th - not May 31st as I had been told 🚫 June 15th I check the royal mail app and says items delivered, I checked the proof of delivery (I'd requested the missing dress be sent directly to my bridesmaid as she lives 2hrs from me and knew she wasn't home this day so thought I'd check which neighbour it was with) 🚫 Parcel has actually been delivered somewhere near Birmingham, my bridesmaid lives in Hertfordshire 🚫 Messaged Helen and Amy basically asking WTF (but politely), Amy chose to ignore my messages, both on WhatsApp and Facebook, Helen did reply (Amy if you read this, you've got a good friend in Helen, cause I certainly wouldn't be happy if I was having to sort my mates business in this way!) 🚫 Finally got the correct tracking number and was able to see the dress had finally arrived 🚫Amy guaranteed all dresses would be with me by mid May, so I ordered a back up dress for the girls to try just in case, because it took so long for the 5th one to arrive, I had to keep said back up dress in case, as a result I now can't send it back so I'm a further £60 out of pocket
As lovely as these dresses are, it really is not worth the hassle!
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