I ordered and paid in full for my wedding dress from Unique Bridal in Wimbledon (in Elys department store) back in December 2009. I'm getting married in 10 weeks time and despite initially being told that my dress would be delivered in May, it still hadn't arrived. In May, I was told that it would arrive before the end of July.
Last week, when no-one was answering the phone at Unique, I was beginning to get concerned. It turns out that Unique have 'ceased trading' from the beginning of July but they are relocating to a new shop in Wimbledon. Well - that shop doesn't exist and I still can't get hold of anyone there.
Elys have been great - they have a duty manager dedicated to dealing with this issue and they will do what they can. As I have a little time, I decided to take the full refund Elys offered (rather than asking them to deal with the manufacturer on my behalf to chase up the dress in the hope that it will arrive in time). Some people may not be so lucky or have as much time.
I phoned Love me do Bridal in Walton on Thames as they stock the same dress and they couldn't have been more helpful. They were able to see me without an appointment and Sharon and Emma were just fantastic. They were calm and have placed a new order for me - fingers crossed they can organise an express make/delivery and that my dress arrives in time to be fitted!!
I'm sure that other people will have the same problem as I've had with Unique - I just want to let people know that if they have ordered a dress from Unique, they should try and contact them ASAP.
Good luck everyone