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J
Beginner August 2025 South West London

Vendor - any advice, I'd really appreciate it!

Jenny, 4 April, 2025 at 12:36 Posted on Etiquette and Advice 0 3

Hi,


I'm getting married in 4 months & we paid a vendor to decorate our wedding venue.

Sunday - I emailed with some reimbursement questions, received a bounce back. Checked their website and it's not active. I whatsapped the vendor asking if her business is ok & about my partial refund... she replied back on Monday saying the website & email are changing servers but will be up and running within 24 hours (and will get back to me shortly on my query).

It's Friday now - I called, whatsapped and messaged on her Instagram page yet still no response.


Should I be concerned if this vendor has gone AWOL? I'm worried as my wedding is 4 months away.


We found this vendor on Hitched, they had good reviews and we paid the whole amount to get the 10% discount (which now looking back, may have been a wrong move). I thought as this vendor is listed on Hitched, they would be legit...


What should I do? Any advice, I'd really appreciate it.


Thanks,

Jenny


3 replies

Latest activity by Vicky, 23 September, 2025 at 09:36
  • Dani
    Hitched Admin October 2025 East Central London
    Dani ·
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    Hi Jenny,

    Dani here from Hitched - I’m really sorry to hear you’re having trouble getting in touch with this vendor.

    Our support team will be happy to help! Just drop them a message at support@hitched.co.uk, and someone will look into it for you.

    Fingers crossed it all gets sorted quickly ahead of your big day 💜

    Best wishes,
    Dani

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  • Katrin
    Curious June 2025 Monmouthshire
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    Effective sales require not only product knowledge, but also the ability to listen to the customer. It is important to understand their needs and offer a solution that will bring value. Using analytics helps build a communication strategy and increase conversion rates. Know more provides useful ideas and tools for improving processes. Continuous skill development and adaptation to the market make a salesperson successful and in demand.

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  • Vicky
    Lincolnshire
    Vicky ·
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    I'd definitely be concerned if they're not responding at all. Four months feels like a lot of time, but it'll fly by! Since you paid the full amount, I think you have every right to be persistent. Have you tried contacting Hitched directly to see if they can offer any help or have a way to reach the vendor? When I'm feeling anxious and need to focus, I usually play Sudoku ; it somehow clears my head enough to think through the next steps. Maybe try that while waiting for a response? It could help you strategize your next move! Good luck, I really hope they get back to you soon!

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