Venue not responding!

Our venue have been great, but if you’re not getting a response and want to book give them a call

Our wedding
G venue has been fab, however the staff are on part time furlough and only work 1 day a week as they are unable to open yet. Could this also be the case for your venue too?

View quoted message We have phoned and left messages and emailed!

View quoted message Maybe! I really hope so. But the guy said he’d be in all week!

View quoted message Sorry, didn’t realise you’d also called. If he said he’ll be there all week and you’ve got your heart set on this venue it might be a case of just turning up and confronting them. Personally, unless they’ve got a very valid reason, something like this would make me reconsider booking them. As you get nearer your wedding date you’re going to need to communicate with your venue a lot and if you’re not getting replies it will cause a lot of unnecessary stress x

View quoted message That’s ok. It’s quite rude isn’t it? That’s exactly what I was thinking! Who needs the added stress. But it’s beautiful, ticks all the boxes and it’s actually in our budget! Very disheartening, as just a quick reply to say your busy is courteous! X

We had a similar thing with a venue we loved. We quickly removed it from our list as they didn’t get back to us for 3 weeks. I understand there are delays at the moment but like you we called and emailed multiple times with no reply. If that’s how they were with us trying to book, imagine how they would be throughout the whole process once they had our money! Didn’t need the added stress!

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I totally agree, if you have the correct phone number and email address then it is rude and not very good business practice to not receive a reply . Even a quick "we have received your email and will get back to you, blah blah" is better than radio silence.

I would probably go elsewhere if I am honest. Sorry to say but if they are poor at communicating now then it might get worse nearer the big day.

View quoted message It’s so difficult isn’t it. Especially when you love somewhere but I agree. Exactly. It’s just so hard to find a nice venue where we live that’s by the sea and isn’t going to put us in a ridiculous amount of debt.

View quoted message It’s very disappointing and disheartening especially when the guy that showed us round is also the manager of the hotel. Exactly I agree. Just common courtesy.


I think we’ll have to.

I had a similar thing and it put me right off. The guy didn't get back to my initial request for a viewing for 5 days. Then when I requested a viewing, it was another 4 days before he answered and he offered me one that evening?! (I need more notice than that!). I ended up viewing the venue and did love it, but ultimately it really put me off and I decided not to book. I ended up finding a nicer venue with a lady who is amazing and extremely responsive

View quoted message That’s so rude! When weddings cost that much you expect a better service. We’ve made three calls and emails to no avail. Glad you found somewhere nicer! I think it makes a difference when you have someone who will go out of their way for your wedding.

View quoted message I know right. The craziest thing is they were one of the most expensive venues we were considering! If I were you I would give the venue the benefit of the doubt for now, and judge them on their eventual reply. You never know, they might have people off sick or something and be incredibly apologetic about not getting back to you.
But if their reply is lacklustre, I’d probably be looking elsewhere. I’m a marketing manager and have been organising events for 9 years as part of my job, and in my experience the responsiveness and friendliness of the venue is really important

View quoted message Ridiculous!!! That’s what I think too. I think it’s so important to acknowledge people even if it’s a negative response. I’ve worked in customer service also and one of the main things we were taught is communication is the most important thing. Even if it’s to tell someone you are busy and sorry for the delay. It’s a basic common courtesy! It doesn’t take long to compose an email. Plus wedding booking is so stressful right now! It would help to alleviate that!!

We actually lost our favourite venue thanks to covid and corporate greed but we were lucky the duty manager was honest and refused our deposit money telling us the hotel was being closed down permanently.

We have had to pick a venue 1.5 hrs away to find somewhere beautiful in all weather and that fit in with our budget.

You need to go with your gut feeling, a LOT of venues at the moment are very busy with the 14 months worth of weddings being re-scheduled and probably having their own nightmares with suppliers. It could be a genuine oversight if he is the only one there full time, there may be a genuine reason if there is illness but the decision is yours. Good luck lovely!

View quoted message Oh no that’s awful! Some prices are ridiculous at the minute. Unfortunately where we live people from other parts of the country can afford to pay it!


We may have to do that.
I get that places are busy. I think 3 emails and 2 phone calls with messages left would jog his memory. It’s a frantic time at the minute trying to book before everywhere is getting booked out fast! I just think having worked in public sector it’s very bad communication. Just a quick message saying he’s busy would be appreciated. He was in the building when we left both messages. We wanted to book a date which we’re selling out quick. So were slightly concerned about losing it! Think we’re going to have to accept defeat!
Thanks and you! X

Is it possible the wedding coordinator is on part-time furlough? Hotels aren't fully open so don't have all staff in full time. Our co-ordinator is currently only working two days a week.

View quoted message He’s the manager and the wedding coordinator and lives there!

View quoted message Oh wow, that is terrible customer service then. I would be very concerned with the lack of communication. Hope you can resolve things x

View quoted message It really is!! It’s just very disappointing. Even if he just said they were fully booked that would be fair enough. I think it’s passed that now but thank you. 😔

We had that issue with my venue, at first they were amazing with responding then after we went to view it they didn’t respond to any of our emails! I ended up calling up and they told me she had just gone on annual leave (this is about a week after we viewed and emailed to book) and they took my name and number for her to call me back but she never did! But it’s our dream venue so we ended up calling her to book, it was kind of off putting because she is coming in our package as the wedding coordinator so we are paying for her services too! Hopefully now we have booked her communication gets abit better. I would give them a call and see what they say

( not in candice case ) But there could be something else in the mix that I don't think anyone has mentioned. A lot of the time wedding co-ordinators may not be in the job a long time before they move on, it can be a fluid career procession. Especially right now.

I often come across them at different venues when I have got to them at another one. It makes things a lot easier when they know me.

AS they move on that is why its important to get promises in writing because sometimes they can be lost with the co- ordanator as they move on. Not the ones I know of course but it has been reported on here many times over the years.