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Beginner July 2023 South West London

Videographer Gone Missing

Alim, 27 of November of 2023 at 09:48 Posted on Etiquette and Advice 2 2
Hi Gang,

Feeling quite distressed if I’m honest.We found our videographer on Hitched. Was featured by Hitched themselves. Videographer came to the wedding in July and shot it, and no doubt, worked hard. But has since gone missing and not delivered work.Won’t reply to any emails.Text messages.Phone calls go through to a dead line.Instagrams not replied to.There is no communication at all.
There was a bit after the wedding but it’s slowly dwindled off.
I also saw a review on the suppliers Hitched page from someone who said they had the same issue and he blocked them. Feeling quite upset and have no idea what to do?

2 replies

Latest activity by David, 4 of December of 2023 at 08:14
  • PhotographybyBillHaddon
    Super January 3000 Leicestershire
    PhotographybyBillHaddon ·
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    Are they posting on social media apart from instagram have you had anything back from them -previews perhaps. Search for their name on here or there is a facebook group that helps people with these kind of issues. And just so you you know that to be "featured" suppliers have to pay. Same for all of those "featured on" badges that you see, it basically means they have paid to be there. And depending on how much you pay depends on how much promotion and exposure you will get.

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  • David
    Beginner January 2024 Lancashire
    David ·
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    So sorry to hear about this stressful situation! Definitely leave an honest review to warn others. Pursue a chargeback through your credit card company if possible too. Some videographers have backup arrangements - may be worth reaching out directly to request their help. Hope it gets resolved soon so you can enjoy your wedding memories. Definitely frustrating when vendors don't deliver as promised.

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