Hi girlies
I ordered my Dessy bridesmaid dresses from houseofbrides.com in April. You may remember me in earlier posts saying how easy it was and what a great job they had done. Well now comes the bad part!!! My six bridesmaid dresses arrived two weeks ago after taking about 12 weeks in all to arrive. They looked in good condition so I was really happy with them. My sister came to try hers on and I had ordered everyone a size too big so they definitely fit, so her size 12 (US size 8) was huge on her and even a size 10 was too big so I was pleased as she is a size 10-12 so I just thought they would need to be taken in which I didnt have a problem with. My H2B's sister came round last night to try her dress on which is a size 16, but couldnt get it on. I thought a bit strange because she is probably between a 16-18 but she couldnt even get it over her head!! She went home devastated and feeling huge and I felt terrible. So I tried the dress on (I am a size 10) and it was skin tight round my hips. I measured it and basically Dessy have made the dress faulty, it is a size 12 bottom on a size 16 top. I called house of brides in the US and basically they told me because I had had them longer than 5 days I was not entitled to a refund. I explained that my H2Bs sister was on holiday so she couldnt try them on within 5 days but they basically have washed their hands of my problem, and said that although the dress is faulty they will not take back or refund. I asked them for Dessys number which they wouldnt give me, and they cannot order me another dress in time as my wedding is in 9 wks and it will take 12 wks to get here. So I am now hugely stressed with no dress for H2Bs sister and probably no chance she can be bridesmaid. I am so upset, surely a faulty dress should not be my problem!! But this is the price I have paid for trying to get dresses cheaper by ordering from the US.
Thought I would share my story as I would never order from the US again (DEFINITELY not House of Brides), no amount of money would tempt me!
xx