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Beginner June 2024 South West London

Website won't display or save the background photo on front page - any help please?

Elizabeth, 16 April, 2024 at 18:57 Posted on Feedback to Hitched 0 6

I am in despair with Hitched. Really basic problem for which I need technical support and all I can find is to post here in the hope that somebody might be able to help.

I'm using a free Hitched website. I have a photo of the wedding venue that I want to use at the top of the front page. I keep uploading it and saving it but as soon as I navigate away from the front page it disappears. If I return to the front page there is simply blank space where the photo ought to be.

I have replaced the photo at the bottom of the page and that is still saved so I cannot work out why it isn't saving the top one.

Can anyone help? Does Hitched have a tech team who might be able to advise?

6 replies

Latest activity by Oleksii Savchenko, 26 January, 2026 at 10:57
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    Beginner November 2024 Wiltshire
    Rene ·
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    I'm having the same problem. You press save and then when you go back to the page, the photo is gone. Hope this gets resolved soon!

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  • E
    Beginner June 2024 South West London
    Elizabeth ·
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    I did eventually find a fix for the problem that I was having. Turns out that the photo has to be the right size for the frame.

    It has to be maximum 1440 x 840 pixels.

    I'm on a Mac so I used Preview to open up the picture and crop it to roughly the right size. Then when I uploaded it it has stayed put on the site.

    I don't know what you'd use on a PC. Paint or something?

    Hope that might resolve your problem too.

    Meanwhile when my wedding is over I'm going to build a website that answers all the problems people have with designing their Hitched website. Otherwise you're just left hanging.

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    Dedicated October 2003 New York
    RobertSmith ·
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    Brawl Stars is a fast-paced, multiplayer game where players compete in teams or solo battles new brawl apk. The objective varies depending on the game mode, but the core gameplay involves strategic combat and teamwork.

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    Buckinghamshire
    Steve ·
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    This atmosphere isn’t by chance — it’s part of the brand’s DNA, and it’s one of the main reasons people come back. Blending Tradition with Innovation Whataburger may have decades of history, but it’s not stuck in the past. The brand has embraced modern conveniences without losing its charm. You can now order through their easy-to-use mobile app, join the rewards program to earn free food, and even get your favorite meals delivered straight to your door.

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  • Oleksii Savchenko
    Dedicated May 2018 Oklahoma
    Oleksii Savchenko ·
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    Thanks for info

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  • Oleksii Savchenko
    Dedicated May 2018 Oklahoma
    Oleksii Savchenko ·
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    I know exactly what you mean. A friend of mine had the same issue and used a professional service that did a full hardware check and system tune-up. You could consider https://www.launchlayer.uk they provide thorough diagnostics, hardware replacements, and performance optimizations. When my friend had their PC repaired, the team replaced a failing hard drive, added extra RAM, and optimized the system, making it much faster and stable. They also backed up all important files to prevent data loss.

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