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Beginner September 2024 Buckinghamshire

Wedding Dress Deposit overcharge

Hannah, 19 of October of 2023 at 12:30 Posted on Wedding Attire 0 3
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Would be grateful for some advice. I tried on a dress in a ex- sample shop. I signed the contract in the shop which states the dress would be held at for 7 days at a cost of 10% of the dress. The following day I realised I had been charged 20% of the dress price not 10%. The contract stipulates the deposit is non - refundable, will I be entitled to a refund of the overcharge as their own contact stated 10%?

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Latest activity by RomanticGreenStationery27135, 20 of October of 2023 at 14:34
  • R
    VIP July 2020 Monmouthshire
    RomanticGreenStationery27135 ·
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    Do the T&Cs just state that the deposit is not refundable or that the deposit of 10% is not refundable? If it doesn't specify the amount, you are going to be dependent on their good will as they could easily argue that you chose to put a 20% deposit down.

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  • H
    Beginner September 2024 Buckinghamshire
    Hannah ·
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    Thank you- It says that the deposit of 10% is non - refundable.
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  • R
    VIP July 2020 Monmouthshire
    RomanticGreenStationery27135 ·
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    I would contact them asap to let them know they have overcharged you - assuming you have decided you don't want the dress after all?

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