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ExpensiveGreenFlowers41627
Beginner September 2019

Wedding dress shop closing

ExpensiveGreenFlowers41627, 20 July, 2021 at 20:42 Posted on Wedding Attire 0 2
Hi looking for advise prior to citizens advise, I was at a wedding yesterday and the brides dress was nearly identical to mine. So I txt the shop and asked if there was a option to switch, 10 minutes later I get a email telling me due to family circumstances they are closing the shop and the dress I chose needs to be picked up 01.08.21. Now the last appointment I had confirming my size was April and it takes minimum 6 months to make so I'm seriously questioning if this is just the sample dress ....



We paid in full and my wedding is not till 21.05.22 so asked for a refund as I just feel so heartbroken it's not just the dress it's the whole experience and it now feels tainted.
I was refused a refund! Any advice? Can she refuse me a refund?

2 replies

Latest activity by ExpensiveGreenFlowers41627, 20 July, 2021 at 23:22
  • Emma
    Rockstar August 2021 Wiltshire
    Emma ·
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    Sounds a bit fishy to me personally. Would they of contacted you to let you know they were shutting and you needed to pick up the dress if you hadn’t of got in contact?!?
    Seems very quick as the 1st is next week. That’s not much notice.

    If you paid by credit card I’m sure there’s something you can do (can’t remember the name) think it’s a chargeback as they have failed to deliver the goods paid for.
    If they are making the dress or ordering one in then altering it to your measurements then they can’t resell it, so normally it’s a final sale. If it hasn’t been altered and is one they have just ordered in then surely they could do a refund as that dress is still sellable to others. The situation could be different due to the shop closing though. I’d definitely ring citizens advice and get their view.

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  • ExpensiveGreenFlowers41627
    Beginner September 2019
    ExpensiveGreenFlowers41627 ·
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    Exactly! So no alterations as yet I confirmed the size I wanted 18.04.21 so only just 3 months since appointment.... going to fight it
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