Wedding venue won't respond to me!

Sorry to hear it!! Suppliers not getting back is definitely one of the biggest stresses of the planning process

Is the office at the venue? Could you try and meet her in person if she is not answering calls/emails?

Is the only thing I can think of...

Good luck!

Keep phoning, harder to ignore

I'm afraid you will just have to get used to them taken an AGE to get back to you. I am a stresser and if people haven't got back to me within 35 seconds I want to ring them and say what are you playing at (sound impatient don't I!) ha unfortunately though wedding venues etc are very relaxed as they are doing it on a daily basis and tend not to be on as high alert about everything as we are. Whilst I'm not saying this is right unfortunately it does appear to be the way in the wedding world and if I were you I would just bear this in mind when you contact them, that way if you get a response earlier than expected its a bonus! My hairdresser was taking on average 4 weeks to reply to a one line e-mail!! Grrrr!!

I know exactly how you feel, I have been in a similar position.

I phoned emailed and even went there in person but it still took ages to get the place booked. I'm still having trouble now.

I know Christmas is coming and venues are busy but my wedding is coming too! I'm getting all Bridezilla!!

I hope you have better luck than me

x

Thanks everyone for your responses. In a weird way - reassured me I'm not the only one, but then equally, I can see now why people say weddings are so stressful if the whole wedding business is so laid back about things! The office isn't at the venue otherwise I'd feel like marching down!!!

I suppose I will have to wait it out and try to be patient but patience isn't a virtue I possess and even the most laid-back of people would find this wedding-standard slow response hard to deal with I imagine!!

You would think she would be trying to get you booked ASAP! Do they do other events there other than weddings that could be keeping her busy? And is she the only coordinator? X

My venue generally respond within 24 hours. My photographer usually respond within a week. And my band takes 2 days.

It's easy to get frustrated because it's your wedding but these suppliers have to deal with your wedding as well as many others. I used to get annoyed when I don't get a response within the same day but wedding planning has taught me that you have to be patience and they will answer your enquiries when your time in the queue comes. I wouldn't fret over 24 hours, maybe give her a few more days.

As a lot of other people have said, some suppliers just take longer than others to reply, and most of them will have good reason for doing so. My reception venue contact has told me that she will be happy to chat next year (wedding isn't until September) but she is extremely busy with Christmas at the moment, so I accepted that my September wedding is of no interest to her right now!

Saying that, it took me a full 3 months to book my table, chair and linen hire, and there was absolutely no reason for it to take that long (unfortunately I have to use this supplier, its either that or we're sitting on the floor) so unfortunately in that case I had to just grit my teeth and put up with it.

I'll always try to respond in under 24 hours, but try email me on a Thursday evening I might not respond until late Sunday as I might be at weddings for the Friday and Saturday.

I used to reply as soon as emails came in but I found I never got any work done and emails turned into conversations which would of been better addressed via phone.

Very frustrating but try not to panic yet.

If I were you I would call them as you're more likely to get a response this way.

OK thanks everyone - I suppose 5 days to send some menus and things seemed quite a while but, like you said, I suppose she has other events on taking priority like you said and it's better that she takes care of that. I suppose it just seems so odd as normally any hint of a sale and people move heavens to close it!!!! But I suppose she doesn't need to if it's good value for money.

She may have wedding over weekend give it until Monday afternoon

Hi, I had the same with my venue until someone pointed out to me that this is their job, not their spare time. You said she offered to meet you on a Sunday, I imagine she would have been working on the Saturday too, probably until late into the evening or even early Sunday morning so she has to have time off at some point and thats most likely to be mid week. Before it was pointed out I hadn't considered that they didn't work 7 days a week, 24 hours a day, I just thought they should just always be available when I needed to speak to them! :-/ You will find that the contact gets more frequent the closer you get to the date. Hope this helps and puts you more at ease!

Its worth remembering that if they have lots of wedding on, finalising details of weddings coming up is going to be a higher priority than initial booking for ages ahead. I know it's there business but it's worth remembering theyve probably got tons of requests from tons of brides at all different stages of the process and the ones coming up where a quick response is going to make a big difference to their day probably takes priority. Five days doesn't seem that long to wait. Hold out and see how it goes.

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